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Customer Support Stories - Page 30

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Brightcove partners with FrightPix to launch niche streaming service
Unified Communications

Brightcove partners with FrightPix to launch niche streaming service

Brightcove partners with FrightPix to launch a free ad-supported streaming service focused on horror, thriller, and true crime content in the US.

By Sean Mitchell • 3 min read • Mon, 17th Jun 2024
Sendbird launches advanced AI chatbot for Shopify merchants
Customer Experience

Sendbird launches advanced AI chatbot for Shopify merchants

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

By Kaleah Salmon • 3 min read • Fri, 14th Jun 2024
Xero unveils AI companion JAX to enhance accounting accuracy
Fintech

Xero unveils AI companion JAX to enhance accounting accuracy

Xero has revealed its AI-powered business companion, Just Ask Xero (JAX), to boost accuracy in accounting tasks, launching a beta in August.

By Imee Dequito • 4 min read • Thu, 13th Jun 2024
SAP to acquire WalkMe for USD $1.5 billion in all-cash deal
Robotic Process Automation

SAP to acquire WalkMe for USD $1.5 billion in all-cash deal

SAP is set to acquire WalkMe for USD $1.5 billion in an all-cash deal, enhancing its business transformation toolkit and boosting AI capabilities.

By Sean Mitchell • 3 min read • Fri, 7th Jun 2024
Dell launches AI Factory to boost AI adoption & innovation
Unified Communications

Dell launches AI Factory to boost AI adoption & innovation

Dell Technologies unveils the Dell AI Factory to accelerate AI adoption and innovation, offering an extensive AI portfolio and robust ecosystem partnership.

By Sean Mitchell • 3 min read • Tue, 21st May 2024
OliverIQ unveils B2B smart home service for comms service providers
Unified Communications

OliverIQ unveils B2B smart home service for comms service providers

OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.

By Catherine Knowles • 3 min read • Fri, 17th May 2024
Brightcove leverages Amazon's AI technology for customer service
Hyperscale

Brightcove leverages Amazon's AI technology for customer service

Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.

By Tom Raynel • 2 min read • Fri, 3rd May 2024
AI forces major operational changes in Australian businesses
Customer Experience

AI forces major operational changes in Australian businesses

Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.

By Sean Mitchell • 3 min read • Mon, 29th Apr 2024
Artificial Intelligence and the Retail Personalisation Revolution
Customer Experience

Artificial Intelligence and the Retail Personalisation Revolution

AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.

By Jonathan Reeve • 4 min read • Fri, 19th Apr 2024
Ivanti remodels security plan to set new industry precedent
Advanced Persistent Threat Protection

Ivanti remodels security plan to set new industry precedent

Ivanti CEO, Jeff Abbott, unveils revamp of the firm's security model aimed at setting an industry standard amid increasingly sophisticated cyber threats.

By Shannon Williams • 3 min read • Fri, 5th Apr 2024
FourKites uses Clari's AI for optimised operations & customer success
Digital Transformation

FourKites uses Clari's AI for optimised operations & customer success

Supply chain tech company, FourKites, maximises its revenue process and boosts operational efficiency through the adoption of AI-powered Clari's revenue platform.

By Catherine Knowles • 3 min read • Mon, 1st Apr 2024
Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Customer Experience

Twilio unveils Unified Profiles & Agent Copilot for customised interactions

Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.

By Tom Raynel • 3 min read • Thu, 28th Mar 2024
Ativa platform chosen by Alianza for Voice Analytics Platform power
Unified Communications

Ativa platform chosen by Alianza for Voice Analytics Platform power

Alianza, the cloud communications firm, chooses Infovista's Ativa platform to fuel its Voice Analytics Platform, enhancing CSPs understanding of voice traffic through real-time metrics and diagnostics.

By Catherine Knowles • 2 min read • Fri, 22nd Mar 2024
Payment terms crucial for B2B eCommerce success – study
Customer Experience

Payment terms crucial for B2B eCommerce success – study

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024

Stories from Other Regions

Customer Support stories

Brainfish nets AUD $3.85M to supercharge AI customer support expansion
Artificial Intelligence

Brainfish nets AUD $3.85M to supercharge AI customer support expansion

Australian start-up Brainfish has secured AUD $3.85M to amplify its AI-based customer support offering amid plans to expand internationally. The firm's growth soared by 65% in its first year.

By Kaleah Salmon • 3 min read • Wed, 8th May 2024
Swoop Holdings welcomes Declan O'Callaghan as new COO
Unified Communications

Swoop Holdings welcomes Declan O'Callaghan as new COO

Telecoms firm Swoop Holdings announces Declan O'Callaghan, seasoned industry leader, as its new Chief Operating Officer, following a highly successful H1 FY24.

By Imee Dequito • 2 min read • Thu, 21st Mar 2024
Optus & RingCentral launch collaborative tool for Australian businesses
Artificial Intelligence

Optus & RingCentral launch collaborative tool for Australian businesses

Optus partners with AI solution provider RingCentral to launch a cloud-based collaboration platform for Australian businesses, a first-of-its-kind move aiming to foster productivity and flexibility.

By Imee Dequito • 2 min read • Fri, 15th Mar 2024