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Customer Support stories

Tray.ai unveils Merlin Agent Builder for AI deployment
Software-as-a-Service

Tray.ai unveils Merlin Agent Builder for AI deployment

Tray.ai has launched Merlin Agent Builder, a platform aimed at simplifying AI agent development for enterprises facing significant technology challenges.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Cloudera unveils RAG Studio for AI without coding skills
Unified Communications

Cloudera unveils RAG Studio for AI without coding skills

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

By Catherine Knowles • 2 min read • Thu, 19th Dec 2024
GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024
Cohesity completes acquisition of Veritas data protection unit
Data Protection

Cohesity completes acquisition of Veritas data protection unit

Cohesity has acquired Veritas' data protection business, becoming the largest provider in the sector with a valuation above $7 billion and over 12,000 clients.

By Catherine Knowles • 4 min read • Fri, 13th Dec 2024
Cloudera unveils no-code AI chatbot solution for business
Hybrid Cloud

Cloudera unveils no-code AI chatbot solution for business

Cloudera has unveiled its no-code RAG Studio, enabling firms to swiftly deploy custom AI chatbots that leverage real-time enterprise data for improved efficiency.

By Melania Watson • 3 min read • Wed, 11th Dec 2024
LearnUpon appoints Fiona Sweeney as APAC Director
EduTech

LearnUpon appoints Fiona Sweeney as APAC Director

LearnUpon has appointed Fiona Sweeney as the new Director for the Asia-Pacific region, underscoring its commitment to enhancing market presence in Australia.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024
Rubrik launches Annapurna to boost AI on Amazon Bedrock
Hyperscale

Rubrik launches Annapurna to boost AI on Amazon Bedrock

Rubrik has unveiled Annapurna, a new API service aimed at helping organisations build secure generative AI applications on Amazon Bedrock.

By Melania Watson • 3 min read • Wed, 4th Dec 2024
Asana partners with Datacom to boost ANZ enterprise solutions
EduTech

Asana partners with Datacom to boost ANZ enterprise solutions

Asana has partnered with Datacom to enhance enterprise solutions in Australia and New Zealand, boosting efficiency and transparency for customers.

By Kaleah Salmon • 2 min read • Tue, 26th Nov 2024
Kacific unveils SatPack for remote satellite internet access
Unified Communications

Kacific unveils SatPack for remote satellite internet access

Kacific Broadband Satellites Group has launched SatPack, a portable satellite internet solution designed to provide connectivity in remote Asia-Pacific regions.

By Sean Mitchell • 3 min read • Tue, 26th Nov 2024
CYFOX & Simplicity One partner for SMB cybersecurity
Cybersecurity

CYFOX & Simplicity One partner for SMB cybersecurity

CYFOX Security and Simplicity One have partnered to provide affordable cybersecurity solutions for small and medium-sized businesses in Australia and New Zealand.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024
ArrowSphere AI platform boosts partner cloud strategies
Digital Transformation

ArrowSphere AI platform boosts partner cloud strategies

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024
TeamViewer brings AI support enhancements to Microsoft Teams
Unified Communications

TeamViewer brings AI support enhancements to Microsoft Teams

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

By Melania Watson • 3 min read • Wed, 20th Nov 2024

Stories from Other Regions

Customer Support stories

Australians increasingly turn to AI chatbots for holiday shopping
Customer Relationship Management

Australians increasingly turn to AI chatbots for holiday shopping

A new study reveals that nearly a third of Australian shoppers are embracing AI chatbots for holiday shopping, marking a shift in consumer behaviour.

By Teleperformance • 4 min read • Wed, 18th Dec 2024
Gap grows between AI adoption by Aussie brands & demand
Customer Experience

Gap grows between AI adoption by Aussie brands & demand

A new report reveals a stark divide between Australian consumer expectations for AI adoption and current brand implementation, as 80% demand full integration by year-end.

By Sean Mitchell • 3 min read • Thu, 12th Dec 2024
Exclusive: Smartsheet's Miya McClain discusses expanding enterprise efficiency
Software-as-a-Service

Exclusive: Smartsheet's Miya McClain discusses expanding enterprise efficiency

Miya McClain of Smartsheet highlights the importance of customer feedback in enhancing enterprise efficiency with new features like Collections and AI integration.

By Melania Watson • 6 min read • Fri, 22nd Nov 2024
High payment security fears lead UK customers to abandon carts
Customer Experience

High payment security fears lead UK customers to abandon carts

Nearly half of UK shoppers abandon online purchases over payment security fears, according to new research ahead of the Black Friday shopping event.

By Shannon Williams • 2 min read • Fri, 22nd Nov 2024
Salesforce event in Auckland highlights AI transformation
Customer Experience

Salesforce event in Auckland highlights AI transformation

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
Salesforce & Warrix enhance collaboration using Slack
Digital Transformation

Salesforce & Warrix enhance collaboration using Slack

Salesforce and Thai sportswear firm Warrix have teamed up to streamline communication and processes using Slack, enhancing collaboration and efficiency.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024