Customer Support Stories - Page 29

Global Stories

Customer Support stories

Salesforce introduces Industries AI to revolutionise sectors

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

By Shannon Williams • 4 min read • Thu, 12th Sep 2024

Health Technologies

Oracle Database@Azure launched in Australian market

Oracle and Microsoft launch Oracle Database@Azure in Australia's Azure East region, meeting rising demand for scalable, secure database solutions alongside strong local adoption.

By Sean Mitchell • 3 min read • Thu, 12th Sep 2024

Marketing Technologies

Loop launches customisable order tracking to boost shopper engagement

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

By Catherine Knowles • 3 min read • Tue, 10th Sep 2024

Cloud Access Security Broker

Westcon-Comstor expands Broadcom partnership in APAC region

Westcon-Comstor has been named an inaugural Catalyst Partner under Broadcom's Enterprise Security Group, securing sole APAC distribution rights for Symantec and Carbon Black.

By Catherine Knowles • 3 min read • Mon, 9th Sep 2024

Malware

Exclusive: Cohesity's Greg Statton discusses the key to customer success

Cohesity has revealed its secret behind customer success: leveraging AI to revolutionise data management and cybersecurity, ensuring cyber resilience.

By Melania Watson • 4 min read • Tue, 20th Aug 2024

Hyperscale

TELUS & Local Measure partner to launch AI-powered messaging tool

TELUS International and Local Measure have launched TELUS Expert Messaging, an AI-powered, asynchronous tool that redefines customer service by eliminating wait times.

By Sean Mitchell • 4 min read • Fri, 16th Aug 2024

Software-as-a-Service

StorMagic appoints Susan Odle as Chief Growth Officer

StorMagic appoints Susan Odle as Chief Growth Officer to spearhead enterprise sales amidst its SvHCI market launch. Odle to develop key strategies.

By Imee Dequito • 2 min read • Thu, 15th Aug 2024

Network Infrastructure

Ricoh earns Cisco gold partner status in Asia-Pacific region

Ricoh has received Cisco's Gold Provider Partner status in the Asia-Pacific, underlining its expertise in managed services and digital transformation solutions.

By Kaleah Salmon • 2 min read • Wed, 7th Aug 2024

Multi-factor authentication

Life360 breach exposes 442,000 users: experts warn of API vulnerabilities

Life360 suffers major data breach exposing personal information of 442,519 users. API flaw also affects Tile, leading to sensitive data theft and extortion attempt.

By Kaleah Salmon • 3 min read • Wed, 7th Aug 2024

Customer Experience

Four ways AI can boost contact centre agent performance and improve customer service

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

By Paul Rilstone and Simon Shanks • 4 min read • Fri, 2nd Aug 2024

Marketing Technologies

Exclusive: Rimini Street's CTO on AI, future of ERP systems

Rimini Street's CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

By Melania Watson • 6 min read • Fri, 2nd Aug 2024

Data Protection

From cybersecurity, to personalisation and AI: How are retailers investing in new FY?

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

By Vasko Ckorovski • 5 min read • Wed, 31st Jul 2024

Unified Communications

ServiceNow & Boomi partner to enhance customer experiences

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

By Catherine Knowles • 3 min read • Mon, 29th Jul 2024

Migration

Most Oracle Java users migrate to alternatives, says survey

A recent survey by Azul reveals that 86% of Oracle Java users are migrating to alternatives due to cost concerns and a shift towards open-source solutions.

By Imee Dequito • 3 min read • Fri, 26th Jul 2024

Data Privacy

DeepL reveals next-gen language model for superior translations

DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.

By Catherine Knowles • 3 min read • Wed, 24th Jul 2024

Generative AI

SnapLogic survey reveals crippling costs of outdated technology

Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.

By Sean Mitchell • 4 min read • Thu, 18th Jul 2024

Stories from Other Regions

Customer Support stories

Human Capital Management

Fergus & Smartly partner to simplify NZ trades' payroll

Fergus joins forces with Smartly to offer New Zealand tradespeople seamless payroll solutions at no extra cost, easing administrative work and enhancing workflow efficiency.

By Sean Mitchell • 2 min read • Thu, 12th Sep 2024

EduTech

LearnUpon launches LearnUpon Anywhere to boost customer education

LearnUpon launches LearnUpon Anywhere, allowing organisations to integrate training modules directly into their digital platforms for seamless customer education.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024

Firewalls

Sophos appoints Teresa Anania as new Chief Customer Officer

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

By Imee Dequito • 3 min read • Tue, 23rd Jul 2024

EduTech

Why 'trust us, we're an exchange!' simply isn't good enough

Trust is paramount in the crypto world. Exchanges must earn it through robust security, user education, and transparency to ensure a safe investment environment.

By Paul Quickenden • 4 min read • Mon, 15th Jul 2024