Customer Support Stories - Page 31

Global Stories

Customer Support stories

IWD 2024: AI as your child's new study buddy and guide

AI's enhanced role in education offers a personalised learning experience, easing teachers' workload, while providing tailored study schedules and multi-language support for students.

By Penelope Barton • 5 min read • Thu, 7th Mar 2024

Software-as-a-Service

Vectra pioneers global open MXDR service for hybrid attack defence

Vectra has launched the industry's first global open MXDR service, aimed at bolstering defence against hybrid attacks and easing the pressure on SOC teams, struggling amid a surge in isolated tool alerts.

By Sean Mitchell • 3 min read • Mon, 19th Feb 2024

Cybersecurity

'Medigate by Claroty' clinches Best in KLAS award for fourth year

Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.

By Tom Raynel • 2 min read • Thu, 8th Feb 2024

DevOps

Jenn McAuliffe joins SmartBear to boost enterprise sales

Jenn McAuliffe joins SmartBear, a top software development tools provider, as Senior VP of Enterprise Sales, aiming to boost major B2B growth.

By Tom Raynel • 2 min read • Wed, 31st Jan 2024

Clean technologies

Sophie Graham named as IFS's global Chief Sustainability Officer

IFS bolsters commitment to Environmental, Social, Governance agenda with appointment of Sophie Graham as new global Chief Sustainability Officer.

By Imee Dequito • 3 min read • Mon, 29th Jan 2024

Software-as-a-Service

Leaseweb launches Multi-CDN service in Asia Pacific region

Leaseweb, a cloud services provider, rolls out its Multi-CDN technology in Asia Pacific, enhancing content delivery performance and slashing latency for sectors including Media, SaaS, Gaming and more.

By Sean Mitchell • 2 min read • Thu, 18th Jan 2024

Customer Experience

Claroty appoints industry veteran as first Chief Customer Officer

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

By Sean Mitchell • 3 min read • Thu, 18th Jan 2024

Storage

Harness fortifies CD capabilities with Armory acquisition

Harness has boosted its continuous deployment capabilities by acquiring key intellectual property and technology from Armory, aiming to streamline the developer experience.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024

Air India launches AI assistant AI.g on WhatsApp for customer support

Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.

By Kaleah Salmon • 3 min read • Thu, 11th Jan 2024

Blockchain

AI revolutionising industries, redefining professional roles

AI is redefining professional roles, demanding a shift toward AI proficiency in recruiting, offering companies access to a global talent pool.

By Shannon Williams • 2 min read • Thu, 4th Jan 2024

Unified Communications

8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience

8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.

By Catherine Knowles • 3 min read • Fri, 15th Dec 2023

Cloud Security

Sysdig hires Andy Dobrov to champion customer success & support

Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.

By Imee Dequito • 2 min read • Wed, 13th Dec 2023

Software-as-a-Service

NetWitness integrates with AWS AppFabric to bolster cloud security

NetWitness partners with Amazon Web Services' AppFabric to enhance cloud security, streamlining threat detection and response tasks.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023

Stories from Other Regions

Customer Support stories

Data Protection

Customer-centric cybersecurity incident response vital for businesses

Striking a balance between data protection compliance and customer trust is pivotal, making a customer-centric cybersecurity incident response crucial, says a statement from Logicalis Australia.

By Tim Davoren • 4 min read • Wed, 28th Feb 2024

Unified Communications

Vonage to boost Southern Cross Credit Union's customer support

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

By Kaleah Salmon • 3 min read • Wed, 14th Feb 2024

Accessibility

More & Tangerine to align with Teleco Financial Hardship Standard 2024

More and Tangerine adapting to Telecommunications Financial Hardship Industry Standard 2024, affirming commitment to affordability and accessibility of services amid financial challenges.

By Imee Dequito • 2 min read • Wed, 7th Feb 2024

Firewalls

Neos Networks & Securus secure McArthurGlen's connectivity

Neos Networks and Securus Communications have partnered to provide secure, reliable connectivity for McArthurGlen's nine UK outlet sites, notably bolstering network visibility and security.

By Catherine Knowles • 3 min read • Fri, 2nd Feb 2024

Application Security

Should VMware customers be considering Plan B?

Uncertainty clouds VMware's future following its £61bn acquisition by Broadcom, forcing many clients to contemplate alternate measures amidst concerns of staff layoffs and price hikes.

By Sammy Zoghlami • 4 min read • Tue, 23rd Jan 2024