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Exclusive: Zoho's AI Director discusses right-sizing AI for business needs
Digital Transformation

Exclusive: Zoho's AI Director discusses right-sizing AI for business needs

Zoho's AI Director emphasises the need for tailored AI solutions to enhance business workflows, highlighting the company's commitment to operational independence.

By Melania Watson • 5 min read • Fri, 15th Nov 2024
Snom appoints Fabio Albanini as VP of Global Sales
Unified Communications

Snom appoints Fabio Albanini as VP of Global Sales

Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.

By Imee Dequito • 2 min read • Thu, 14th Nov 2024
8x8 unveils AI-driven enhancements to cloud platform
Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Nearly half find AI helpful for customer service: study
Digital Transformation

Nearly half find AI helpful for customer service: study

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024
BlackLine wins 2024 Tech Cares & Buyer's Choice awards
Clean technologies

BlackLine wins 2024 Tech Cares & Buyer's Choice awards

BlackLine has been honoured with the 2024 'Tech Cares' and 'Buyer's Choice' awards from TrustRadius, recognising its impact on digital finance transformation.

By Imee Dequito • 2 min read • Wed, 30th Oct 2024
Freshworks launches Freddy AI Agent for streamlined support
Customer Experience

Freshworks launches Freddy AI Agent for streamlined support

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

By Shannon Williams • 4 min read • Fri, 25th Oct 2024
SER named leader in IDC assessment for content services
Digital Transformation

SER named leader in IDC assessment for content services

SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.

By Sean Mitchell • 3 min read • Wed, 23rd Oct 2024
Zendesk unveils AI solutions to boost customer support
Customer Experience

Zendesk unveils AI solutions to boost customer support

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

By Imee Dequito • 3 min read • Thu, 17th Oct 2024
Exclusive: Alcatel-Lucent Enterprise expands into critical networks
Surveillance

Exclusive: Alcatel-Lucent Enterprise expands into critical networks

Alcatel-Lucent Enterprise is expanding its secure communication solutions for mission-critical sectors across Australia, New Zealand, and Fiji.

By Melania Watson • 5 min read • Wed, 16th Oct 2024
Teleperformance opens new multilingual hub in Bali
Unified Communications

Teleperformance opens new multilingual hub in Bali

Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.

By Sean Mitchell • 2 min read • Fri, 11th Oct 2024
Appdome named mobile security leader in five categories
Application Security

Appdome named mobile security leader in five categories

Appdome has earned leader status in five new categories from G2, enhancing its reputation in mobile security and anti-fraud solutions.

By Catherine Knowles • 2 min read • Wed, 9th Oct 2024
NinjaOne offers free tools to MSPs amid market pressures
Advanced Persistent Threat Protection

NinjaOne offers free tools to MSPs amid market pressures

NinjaOne has unveiled free tools for managed service providers, including Warranty Tracking and Documentation, to empower them amid market challenges.

By Kaleah Salmon • 3 min read • Thu, 19th Sep 2024
Why selecting a reliable cloud ERP vendor is as important as its features
Enterprise Resource Planning

Why selecting a reliable cloud ERP vendor is as important as its features

Choosing the right cloud ERP vendor is crucial; their reliability can significantly impact your long-term success, not just the software's features.

By Annexa • 4 min read • Tue, 17th Sep 2024

Stories from Other Regions

Customer Support stories

AI chatbots in Australia need human touch for empathy
Customer Experience

AI chatbots in Australia need human touch for empathy

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
Ripjar appoints new CEO amid significant investment boost
Risk & Compliance

Ripjar appoints new CEO amid significant investment boost

Ripjar has secured a majority growth investment from Long Ridge Equity Partners, appointing Tom Obermaier as its new CEO to enhance global operations.

By Imee Dequito • 3 min read • Tue, 5th Nov 2024
AI drives Tea Industries' success in Australian market
Supply Chain

AI drives Tea Industries' success in Australian market

Brisbane entrepreneur Alexa Stathakis has leveraged AI to rapidly scale her healthy drinks brand, securing over 1,000 school orders in just a week.

By Melania Watson • 3 min read • Tue, 5th Nov 2024
UK SMEs split on AI versus human input in finance management
Artificial Intelligence

UK SMEs split on AI versus human input in finance management

UK SMEs are divided on using AI versus human expertise in finance, with a significant number embracing tech while valuing human input for complex tasks.

By Kaleah Salmon • 2 min read • Tue, 5th Nov 2024
Shopline introduces a new B2B commerce solution for brands
Software-as-a-Service

Shopline introduces a new B2B commerce solution for brands

SHOPLINE has launched its B2B Commerce Solution, aiming to transform the buying experience for brands with enhanced digital capabilities and customer support.

By Kaleah Salmon • 2 min read • Tue, 8th Oct 2024