Aircall buys Piper AI to boost sales workflow automation
about 19 hours agoThe deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.
Indian stories
AdLift adds Claude AI to Tesseract search platform
Marketers can now gauge how AI platforms portray brands and drive visits, as Tesseract adds sentiment analysis and traffic tracking.
OptiValue Tek files AI patent for smarter mobility
The filing could sharpen competition in driver monitoring and telematics as insurers and fleet operators seek faster risk and incident alerts.
Rapoo launches CF Series laptop cooling pads in India
India's growing laptop accessory market gets three cooling pads priced from INR 2,999, aimed at easing heat and posture strain for users.
Rapoo wins innovative keyboards & mice award in India
The honour highlights growing competition in India's peripherals market as buyers seek better support for work, gaming and multi-device use.
Consistent expands GeM range with storage, CCTV gear
Public sector buyers in India now have wider GeM access to storage and CCTV recorders, as institutional demand for digital security grows.
Chhattisgarh teams with Salesforce on digital data exchange
Manual data-sharing across Chhattisgarh departments has been cut from days to instant access as the state rolls out Digital Dwaar.
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Latest News
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Litera brings Foundation 365 to Microsoft 365 Copilot
Law firms can now access client relationship data inside Microsoft 365 Copilot, a move aimed at boosting CRM use and cross-selling.
Tetrate & Ory launch AI agent security partnership
Businesses deploying AI agents can now add live request checks and step-up approval, reducing the risk of unauthorised tool use.
Pinecone links Nexus to Microsoft OneLake for AI agents
AI agents can now tap enterprise data in Microsoft OneLake with citations, as Pinecone claims lower token use and faster responses.
Snom expands partner perks with new training centre
Certified resellers stand to gain simpler rebates and stronger margins as the vendor shifts partner benefits through distributors and adds technical training.
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Donovan Jackson
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Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
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With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
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Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key. Previously living in Edinburgh, he's back in his hometown of Toronto.
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Analyst Insights
Industry research and analysis from leading firms.
Tanium named ISG leader in digital employee experience
Demand for automated workplace support is rising as ISG put Tanium among the top digital employee experience vendors in its 2025 study.
3 days ago
Gigamon & Splunk join forces on federated telemetry
Joint customers can search distributed telemetry without centralising it, cutting storage and ingestion costs across hybrid cloud and private systems.
3 days ago
Proximus Global rises to Gartner CPaaS leaders group
The upgrade should boost Proximus Global's appeal to multinational buyers seeking compliant messaging, identity and network tools across markets.
6 days ago
Sinch named Gartner leader in CPaaS for fourth year
Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.
6 days ago