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Customer Support Stories - Page 25

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Customer Support stories

NICE & AWS join forces to deliver AI-powered customer service
Software-as-a-Service

NICE & AWS join forces to deliver AI-powered customer service

NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.

By Sean Mitchell • 3 min read • Wed, 14th May 2025
N-able wins Gold at Stevie Awards for AI-powered customer support
Data Analytics

N-able wins Gold at Stevie Awards for AI-powered customer support

N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.

By Kaleah Salmon • 2 min read • Thu, 8th May 2025
How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
Unified Communications

How to turn the contact centre grind into interesting and rewarding work for your agents in 2025

AI-powered tools are transforming contact centres by easing agents' workloads, boosting job satisfaction, and cutting staff churn in 2025.

By Ian de Sousa and Paul Rilstone • 4 min read • Wed, 7th May 2025
Udemy appoints Neeracha Taychakhoonavudh to lead CX
Digital Transformation

Udemy appoints Neeracha Taychakhoonavudh to lead CX

Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.

By Jed Nykolle Harme • 3 min read • Wed, 7th May 2025
Agentic AI helps firms boost CX satisfaction & cut costs per case
Customer Experience

Agentic AI helps firms boost CX satisfaction & cut costs per case

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

By Sean Mitchell • 4 min read • Thu, 1st May 2025
Customer support leads global adoption of enterprise generative AI
Digital Transformation

Customer support leads global adoption of enterprise generative AI

IoT Analytics finds customer support leads enterprise generative AI use, with 49% of deployments aiding issue resolution among 530 projects analysed.

By Sean Mitchell • 3 min read • Wed, 30th Apr 2025
Exclusive: NetSuite customers take to the stage to discuss game-changing impact
Unified Communications

Exclusive: NetSuite customers take to the stage to discuss game-changing impact

At the SuiteConnect event, CFOs highlighted how NetSuite has revolutionised their operations, transforming chaos into streamlined efficiency and strategic insight.

By Melania Watson • 5 min read • Fri, 4th Apr 2025
TP report shows Gen Z prefer interactive communication
Customer Experience

TP report shows Gen Z prefer interactive communication

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025
Report highlights AI's rise & challenges in manufacturing
EduTech

Report highlights AI's rise & challenges in manufacturing

TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.

By Sean Mitchell • 3 min read • Thu, 3rd Apr 2025
Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management
Digital Transformation

Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management

Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.

By Melania Watson • 4 min read • Tue, 25th Mar 2025
Transforming retail; What to consider before deploying AI agents
Customer Experience

Transforming retail; What to consider before deploying AI agents

The rise of Agentic AI is revolutionising retail, promising faster, complex task management, but firms must thoughtfully prepare before deployment.

By Nicola Kinsella • 5 min read • Mon, 24th Mar 2025

Stories from Other Regions

Customer Support stories

Human customer service drives loyalty & up to GBP £100 spend
Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025
Superloop Partner Program aims to boost IT channel engagement
Unified Communications

Superloop Partner Program aims to boost IT channel engagement

Superloop has unveiled its Partner Program, offering IT channel companies new tools via the Krypton portal to boost benefits and competitiveness.

By Melania Watson • 3 min read • Tue, 29th Apr 2025
UK lags in workplace AI adoption, survey reveals disparity
Generative AI

UK lags in workplace AI adoption, survey reveals disparity

A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.

By Shannon Williams • 4 min read • Fri, 18th Apr 2025
Menulog launches AI Assistant to simplify food ordering
Artificial Intelligence

Menulog launches AI Assistant to simplify food ordering

Menulog has launched an AI Assistant in Australia to personalise food orders, recommend meals, and simplify dining choices via chat.

By Kaleah Salmon • 3 min read • Thu, 17th Apr 2025
UK businesses lead in AI adoption, outpacing global peers
Digital Transformation

UK businesses lead in AI adoption, outpacing global peers

New research reveals that 93% of UK businesses have gained efficiencies from generative AI, surpassing the global average, with strong investment plans ahead.

By Melania Watson • 3 min read • Wed, 16th Apr 2025
HubSpot unveils AI tools to boost UK team productivity
Software-as-a-Service

HubSpot unveils AI tools to boost UK team productivity

HubSpot has launched over 200 new features, including AI tools, to aid UK sales and support teams in boosting efficiency without the added complexity.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
Servers Australia partners with NetApp for sovereign cloud
Storage

Servers Australia partners with NetApp for sovereign cloud

Servers Australia has partnered with NetApp to enhance its sovereign cloud services, targeting the rising demand for secure, high-performance IT solutions in Australia.

By Catherine Knowles • 3 min read • Thu, 3rd Apr 2025