Customer Support Stories - Page 24

By Melania Watson • 3 min read • Tue, 17th Jun 2025

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025

Skillsoft & Salesforce launch AI learning for support teams

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

Unified Communications

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025

Customer Relationship Management

Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service

Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.

By Rakesh Prabhakar • 5 min read • Wed, 11th Jun 2025

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Sean Mitchell • 4 min read • Thu, 5th Jun 2025

Adobe unveils AI agents to streamline marketing & support

Adobe launches AI agents to help marketers and support teams streamline workflows and improve customer experience across its Experience Platform.

Customer Relationship Management

3 essential steps to scaling conversational AI for customer engagement

Conversational AI market valued at USD $5.8 billion in 2023 is set to reach USD $31.9 billion by 2028, revolutionising customer engagement across sectors.

By Andy O’Dower • 5 min read • Wed, 4th Jun 2025

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025

Sinch named top vendor for RCS messaging in global ROCCO report

Sinch is named a Tier 1 vendor in ROCCO's 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.

Firewalls

Zyxel Networks achieves top customer ratings for firewall & VPNs

Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.

By Catherine Knowles • 3 min read • Fri, 16th May 2025

Stories from Other Regions

Customer Support stories

Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025

Market competition

Bolt enters Auckland to challenge ride-hailing market leaders

Bolt has launched its ride-hailing service in Auckland, aiming to challenge market leaders with more driver-friendly terms and affordable fares.

By Melania Watson • 3 min read • Wed, 11th Jun 2025

By Kaleah Salmon • 3 min read • Fri, 6th Jun 2025

Ventrica invests GBP £4.2 million to boost CX with Zendesk

Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk's platform and services over three years.

By Kaleah Salmon • 3 min read • Thu, 5th Jun 2025

Contact centres use AI to balance staffing & wellbeing needs

Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.

By Shannon Williams • 3 min read • Thu, 29th May 2025

UK executives see AI as key, but only 16% feel ready to lead

While 92% of UK executives see AI's industry impact, only 16% feel ready to lead its adoption, risking their firm's competitive edge.

By Jed Nykolle Harme • 3 min read • Wed, 28th May 2025

EastWest chooses Temenos SaaS to upgrade banking platform

EastWest Banking Corporation partners with Temenos to adopt a SaaS core banking platform, boosting digital transformation and operational efficiency.

By Kaleah Salmon • 3 min read • Wed, 21st May 2025

StarHub unveils lifestyle-inspired flagship shop at Paragon

StarHub has launched a lifestyle-themed flagship store at Paragon, Orchard Road, offering a relaxed tech experience with exclusive offers for its 25th anniversary.

By Hans Zachar • 4 min read • Wed, 21st May 2025

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.