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Employee Experience (EX) Stories - Page 24

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Employee Experience (EX) stories

ControlUp leads digital employee experience solutions market
Desktop-as-a-Service

ControlUp leads digital employee experience solutions market

ControlUp has been named the top Digital Employee Experience solution by the DaaS Like a Pro 2024-2025 report, used by 24% of contributors.

By Catherine Knowles • 2 min read • Thu, 3rd Oct 2024
Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Customer Experience

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

By Imee Dequito • 3 min read • Wed, 2nd Oct 2024
From data to documentation: How generative AI transforms organisational efficiency
Human Capital Management

From data to documentation: How generative AI transforms organisational efficiency

Generative AI revolutionises how businesses document processes, improving efficiency and employee training, heralding a new era of organisational advancement.

By Terry Smagh • 3 min read • Tue, 24th Sep 2024
Logicalis appoints Arissa Wong as HR VP for APAC region
Human Capital Management

Logicalis appoints Arissa Wong as HR VP for APAC region

Logicalis has appointed Arissa Wong as Vice President of Human Resources for the APAC region, aiming to enhance employee experience and talent strategies.

By Imee Dequito • 3 min read • Mon, 9th Sep 2024
Murali Swaminathan named Chief Technology Officer at Freshworks
Human Capital Management

Murali Swaminathan named Chief Technology Officer at Freshworks

Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.

By Imee Dequito • 2 min read • Wed, 4th Sep 2024
NICE Enlighten Copilot wins Best AI-based Solution award
Unified Communications

NICE Enlighten Copilot wins Best AI-based Solution award

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024
Rimini Street earns top workplace awards in India & Australia
Human Capital Management

Rimini Street earns top workplace awards in India & Australia

Rimini Street achieves global workplace acclaim with India named a Best Workplace for Millennials 2024 and Australia securing Great Place to Work 2024 status.

By Catherine Knowles • 4 min read • Fri, 30th Aug 2024
Deputy launches Shift Pulse+ to boost worker engagement & insight
Human Capital Management

Deputy launches Shift Pulse+ to boost worker engagement & insight

Deputy boosts HR suite with Shift Pulse+ upgrade, enhancing employee engagement and sentiment insights to tackle staffing and retention challenges.

By Catherine Knowles • 3 min read • Mon, 15th Jul 2024
Rimini Street India ranks in top 20 of Great Mid-Size Workplaces
Human Capital Management

Rimini Street India ranks in top 20 of Great Mid-Size Workplaces

Rimini Street India clinches a top 20 spot in India's Great Mid-Size Workplaces 2024, adding to its growing list of accolades in the workplace culture domain.

By Sean Mitchell • 3 min read • Fri, 28th Jun 2024
BT Group strengthens partnership with ServiceNow to boost AI services
Customer Experience

BT Group strengthens partnership with ServiceNow to boost AI services

BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.

By Shannon Williams • 3 min read • Fri, 21st Jun 2024

Stories from Other Regions

Employee Experience (EX) stories

Salesforce reveals five AI personas in Singapore's workforce
Marketing Technologies

Salesforce reveals five AI personas in Singapore's workforce

A new Salesforce study reveals five AI personas in Singapore's workforce, highlighting how employees engage with artificial intelligence in their roles.

By Sean Mitchell • 3 min read • Tue, 8th Oct 2024
Is a unified technology approach key to retail growth?
Customer Experience

Is a unified technology approach key to retail growth?

Australia's retail sector sees cautious growth amid falling inflation, with technology seen as key to cutting costs and boosting efficiency.

By Simon Le Grand • 4 min read • Thu, 3rd Oct 2024
Gen AI now top priority for Singaporean business leaders
Customer Experience

Gen AI now top priority for Singaporean business leaders

Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024
IDHL doubles office space in Leeds with new 10-year lease
Unified Communications

IDHL doubles office space in Leeds with new 10-year lease

IDHL moves into a 9,600 sq ft space at 10 South Parade, Leeds, with a new 10-year lease, doubling its office size to support its 400-strong workforce.

By Catherine Knowles • 4 min read • Tue, 3rd Sep 2024
Data access issues cripple Australian supply chains, Appian finds
Human Capital Management

Data access issues cripple Australian supply chains, Appian finds

Australian supply chains struggle with data access; 66% of workers face incomplete information, hindering efficiency and risking operational errors, reveals Appian study.

By Kaleah Salmon • 4 min read • Thu, 29th Aug 2024
Rippling & Pay Australia partner to solve payroll talent gap
Human Capital Management

Rippling & Pay Australia partner to solve payroll talent gap

Rippling and Pay Australia partner to tackle payroll talent shortage, aiming to enhance accuracy and compliance in payroll management for Australian businesses.

By Imee Dequito • 3 min read • Fri, 16th Aug 2024
Unification over best-in breed: Why is an integrated tech stack key to business growth?
Unified Communications

Unification over best-in breed: Why is an integrated tech stack key to business growth?

Australian small and medium businesses are turning to integrated tech stacks to streamline operations, enhance collaboration, and drive growth amid economic volatility.

By Vijay Sundaram • 4 min read • Wed, 24th Jul 2024
BT Group & ServiceNow extend alliance to boost experiences
Customer Experience

BT Group & ServiceNow extend alliance to boost experiences

BT Group and ServiceNow are joining forces to enhance service management with AI, aiming to boost efficiency and customer satisfaction.

By Melania Watson • 3 min read • Fri, 21st Jun 2024