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Employee Experience (EX) Stories - Page 22

Global Stories

Employee Experience (EX) stories

Is your HR system built to help you stay ahead of the regulatory curve?
Data Analytics

Is your HR system built to help you stay ahead of the regulatory curve?

As businesses adapt to evolving regulations, modern HR systems are transforming, with integrated platforms essential for compliance and operational efficiency.

By Simon Obee • 3 min read • Tue, 10th Dec 2024
Optus & NICE upgrade Great Southern Bank call centres
Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024
The next chapter for HR systems: 2025 and beyond
Human Capital Management

The next chapter for HR systems: 2025 and beyond

As HR leaders face the chaos of fragmented systems, 2025 promises a revolution with all-in-one Employment Operating Systems transforming the landscape.

By Ben Thompson • 4 min read • Wed, 4th Dec 2024
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
Software-as-a-Service

Freshworks appoints Srinivasan Raghavan as Chief Product Officer

Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.

By Imee Dequito • 2 min read • Tue, 3rd Dec 2024
Gartner reveals top HR tech trends for 2024 including AI
Digital Transformation

Gartner reveals top HR tech trends for 2024 including AI

Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024
Zellis unveils AI payroll updates at London user summit
Human Capital Management

Zellis unveils AI payroll updates at London user summit

At its London summit, Zellis revealed major updates including the launch of its AI-driven HCM AIR, aimed at enhancing payroll efficiency and user experience.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
Alex Nemeth appointed country manager for Qualtrics ANZ
Hyperscale

Alex Nemeth appointed country manager for Qualtrics ANZ

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

By Imee Dequito • 2 min read • Thu, 21st Nov 2024
UK firms risk GBP £4.5bn losses due to poor service
Customer Experience

UK firms risk GBP £4.5bn losses due to poor service

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024
BrightHR report shows rise in HR tech use in ANZ SME market
Digital Transformation

BrightHR report shows rise in HR tech use in ANZ SME market

A BrightHR report reveals increasing HR tech adoption among small businesses in Australia and New Zealand, with a 27.4% rise in recorded holiday days.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Global shift towards major investment in generative AI
Digital Transformation

Global shift towards major investment in generative AI

A new report from NTT DATA reveals organisations are evolving from GenAI experimentation to strategic investments aimed at boosting business performance.

By Shannon Williams • 3 min read • Tue, 19th Nov 2024
TDCX named among Asia-Pacific's best employers for 2025
Human Capital Management

TDCX named among Asia-Pacific's best employers for 2025

TDCX has been named one of the Best Employers in Asia-Pacific for 2025 by the Financial Times, reflecting its commitment to a positive workplace culture.

By Sean Mitchell • 2 min read • Mon, 18th Nov 2024

Stories from Other Regions

Employee Experience (EX) stories

UK employees lead Europe in AI workplace adoption
Human Capital Management

UK employees lead Europe in AI workplace adoption

UK employees lead Europe in workplace AI adoption, with 25% using AI daily and trust in the tools steadily rising.

By Melania Watson • 3 min read • Fri, 29th Nov 2024
Flip partners with Work Networks in post-Meta exit move
Digital Transformation

Flip partners with Work Networks in post-Meta exit move

Flip has formed partnerships with Work Networks in the UK and Tuxpas in Latin America to replace Meta's Workplace, enhancing communication for frontline employees.

By Sean Mitchell • 2 min read • Fri, 22nd Nov 2024
Salesforce event in Auckland highlights AI transformation
Customer Experience

Salesforce event in Auckland highlights AI transformation

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
Inploi integrates with Cornerstone for enhanced hiring tech
Software-as-a-Service

Inploi integrates with Cornerstone for enhanced hiring tech

UK talent acquisition firm inploi has partnered with Cornerstone OnDemand, integrating their platforms to enhance global recruitment and employee development.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
ControlUp enhances digital experience support for ChromeOS
Desktop-as-a-Service

ControlUp enhances digital experience support for ChromeOS

ControlUp has introduced support for Google ChromeOS on its Digital Employee Experience platform, enhancing analytics for virtual desktops and physical devices.

By Sean Mitchell • 3 min read • Tue, 19th Nov 2024
Australian firms risk $71 billion due to poor service
Customer Experience

Australian firms risk $71 billion due to poor service

Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Australian organisations struggle with cultural alignment
Human Capital Management

Australian organisations struggle with cultural alignment

The latest Pulse of Talent report reveals that many Australian firms struggle to achieve desired advancements in workplace culture despite concerted efforts.

By Melania Watson • 3 min read • Mon, 18th Nov 2024