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Employee Experience (EX) Stories - Page 23

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Employee Experience (EX) stories

Neat strengthens focus on Asia Pacific hybrid work markets
Human Capital Management

Neat strengthens focus on Asia Pacific hybrid work markets

Neat is ramping up its operations in the Asia Pacific, responding to a surge in demand for hybrid work solutions, particularly in Singapore and India.

By Kaleah Salmon • 3 min read • Mon, 11th Nov 2024
OLOID secures $6m funding & new Workday partnership
Firewalls

OLOID secures $6m funding & new Workday partnership

OLOID has secured $6 million in Series A1 funding to enhance its identity management solutions for deskless workers and integrate with Workday.

By Catherine Knowles • 3 min read • Tue, 5th Nov 2024
Unisys named global leader in ISG 2024 workplace report
Human Capital Management

Unisys named global leader in ISG 2024 workplace report

Unisys has been named a global leader in the 2024 ISG Provider Lens Future of Work Services Report, achieving 30 leader designations across six regions.

By Shannon Williams • 2 min read • Fri, 1st Nov 2024
NICE recognised as leader in 2024 Gartner Magic Quadrant
Unified Communications

NICE recognised as leader in 2024 Gartner Magic Quadrant

NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.

By Imee Dequito • 2 min read • Thu, 31st Oct 2024
Freshworks launches Freddy AI Agent for service efficiency
Customer Experience

Freshworks launches Freddy AI Agent for service efficiency

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

By Kaleah Salmon • 4 min read • Wed, 30th Oct 2024
Freshworks launches Freddy AI Agent for streamlined support
Customer Experience

Freshworks launches Freddy AI Agent for streamlined support

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

By Shannon Williams • 4 min read • Fri, 25th Oct 2024
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024
Freshworks launches Freddy AI agents for swift deployment
Unified Communications

Freshworks launches Freddy AI agents for swift deployment

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

By Sean Mitchell • 3 min read • Thu, 24th Oct 2024
WorkBuzz acquires Agenda Consulting to boost NFP engagement
Human Capital Management

WorkBuzz acquires Agenda Consulting to boost NFP engagement

WorkBuzz has acquired Agenda Consulting to enhance engagement services for global not-for-profits, combining expertise to support employee and volunteer experiences.

By Kaleah Salmon • 2 min read • Wed, 16th Oct 2024
AI may render traditional IT helpdesks obsolete by 2027
Digital Transformation

AI may render traditional IT helpdesks obsolete by 2027

Nexthink's study reveals traditional IT helpdesks may vanish by 2027, with 79% of IT workers foreseeing a major transformation driven by AI advancements.

By Sean Mitchell • 3 min read • Thu, 10th Oct 2024

Stories from Other Regions

Employee Experience (EX) stories

Dayforce unveils AI tools to boost HR productivity & planning
Human Capital Management

Dayforce unveils AI tools to boost HR productivity & planning

Dayforce has unveiled two AI solutions aimed at transforming human capital management, set to launch for select clients in 2025.

By Melania Watson • 2 min read • Mon, 18th Nov 2024
Is it time to start measuring the return your organisation is getting from its AI investments?
Data Analytics

Is it time to start measuring the return your organisation is getting from its AI investments?

Workforce analytics technology can help you gauge the effectiveness of your initiatives and determine where your future efforts should be focused.

By Brendan Maree • 4 min read • Fri, 8th Nov 2024
NICE launches AI-powered CXone Mpower SmartSpeak tool
Unified Communications

NICE launches AI-powered CXone Mpower SmartSpeak tool

NICE has launched CXone Mpower SmartSpeak, an AI-driven solution aiming to eliminate language barriers and enhance global communication.

By Melania Watson • 2 min read • Thu, 7th Nov 2024
Sovereign Cloud rebrands to AUCyber, launching AUCloud
Private Cloud

Sovereign Cloud rebrands to AUCyber, launching AUCloud

Sovereign Cloud has rebranded to AUCyber, launching AUCloud and AUCyber to meet Australia's evolving digital and security needs.

By Kaleah Salmon • 2 min read • Fri, 1st Nov 2024
Singapore workers face trust issues but lead in AI training
Human Capital Management

Singapore workers face trust issues but lead in AI training

Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.

By Shannon Williams • 3 min read • Tue, 22nd Oct 2024
Singapore employees experience challenges & AI advances
Human Capital Management

Singapore employees experience challenges & AI advances

Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.

By Shannon Williams • 3 min read • Fri, 18th Oct 2024
Chaos, trust issues and AI gaps impact employee wellbeing in AU
Human Capital Management

Chaos, trust issues and AI gaps impact employee wellbeing in AU

A new Qualtrics report reveals that workplace chaos and trust issues are diminishing employee wellbeing in Australia, with only 39% of young workers planning to stay long-term.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
New Zealand workplaces face challenges in employee trust
Human Capital Management

New Zealand workplaces face challenges in employee trust

Qualtrics' latest Employee Experience Trends report reveals that New Zealand workers are struggling with chaotic work environments and low leadership trust.

By Catherine Knowles • 4 min read • Thu, 17th Oct 2024