ChannelLife India - Industry insider news for technology resellers
India

Customer Support Stories - Page 22

Global Stories

Customer Support stories

Metaforms raises USD $9m to revolutionise market research
Robotic Process Automation

Metaforms raises USD $9m to revolutionise market research

Metaforms, a San Francisco AI startup, has raised USD $9 million to enhance market research efficiency with innovative AI automation tools.

By Jed Nykolle Harme • 4 min read • Fri, 1st Aug 2025
Datadog appoints Roz Gregory as Regional Vice President in ANZ
EduTech

Datadog appoints Roz Gregory as Regional Vice President in ANZ

Datadog has named Roz Gregory as Regional Vice President for Australia and New Zealand, aiming to boost enterprise growth and customer support.

By Melvin Hipolito • 3 min read • Thu, 31st Jul 2025
Exclusive: Avetta boosts APAC expansion with brand new Sydney office
Supply Chain

Exclusive: Avetta boosts APAC expansion with brand new Sydney office

Avetta expands its Asia-Pacific footprint with new Sydney and upgraded Newcastle offices, boosting local support and tech integration amid rising safety demands.

By Melania Watson • 6 min read • Wed, 30th Jul 2025
Saviynt expands offices in Singapore, London amid global growth
Digital Transformation

Saviynt expands offices in Singapore, London amid global growth

Saviynt is boosting its global footprint with new offices in Singapore and London, plus expanded operations in India and Europe amid rising demand for its AI-based Identity Cloud.

By Jed Nykolle Harme • 3 min read • Wed, 30th Jul 2025
ServiceNow launches agentic AI management amid spending decline
Digital Transformation

ServiceNow launches agentic AI management amid spending decline

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

By Shannon Williams • 4 min read • Tue, 29th Jul 2025
NetSuite adds AI translation to workflows for seamless teamwork
Robotic Process Automation

NetSuite adds AI translation to workflows for seamless teamwork

NetSuite's new Text Enhance Translate uses AI to instantly translate over 20 languages within workflows, boosting global team collaboration and efficiency.

By Jed Nykolle Harme • 3 min read • Fri, 25th Jul 2025
Sydney teen's Celvoir agency offers bespoke web design boost
Marketing Technologies

Sydney teen's Celvoir agency offers bespoke web design boost

Sydney teen Liam Newby's Celvoir agency offers bespoke web design with no upfront costs, boosting brands' online success through tailored digital solutions.

By Sean Mitchell • 3 min read • Fri, 25th Jul 2025
Pipe launches four AI agents to streamline small business funding
Fintech

Pipe launches four AI agents to streamline small business funding

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

By Sean Mitchell • 4 min read • Thu, 24th Jul 2025
Neutrinos launches AI Agent Library to boost insurance process automation
IT Automation

Neutrinos launches AI Agent Library to boost insurance process automation

Neutrinos unveils its AI Agent Library with 50+ AI agents to streamline claims, underwriting, fraud detection, and customer support in insurance firms.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
Young Australians drive cautious online spending & demand value
Marketing Technologies

Young Australians drive cautious online spending & demand value

Young Australians prioritise cautious online spending by favouring debit cards and demanding value, shaping evolving payment and delivery preferences in eCommerce.

By Shannon Williams • 3 min read • Wed, 23rd Jul 2025
OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools
Private Cloud

OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Jul 2025
Genetec expands Montreal & London sites to meet global demand
Unified Communications

Genetec expands Montreal & London sites to meet global demand

Genetec has expanded its Montreal and London offices to support global growth, now employing over 2,150 people across 20 offices worldwide.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025

Stories from Other Regions

Customer Support stories

Portnox elevates Alison Dixon, launches Technical Account team
Customer Experience

Portnox elevates Alison Dixon, launches Technical Account team

Portnox appoints Alison Dixon as Chief Customer Officer and launches a Technical Account team to enhance proactive customer support and partnerships.

By Jed Nykolle Harme • 3 min read • Wed, 6th Aug 2025
Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff
Customer Experience

Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff

Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
Optus launches Expert AI to boost frontline customer service
Customer Experience

Optus launches Expert AI to boost frontline customer service

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
Bolt launches Family Profile to simplify group ride payments
Payment Technologies

Bolt launches Family Profile to simplify group ride payments

Bolt has launched Family Profile in New Zealand, letting one account holder manage and pay for rides for up to nine others, simplifying group travel payments.

By Kaleah Salmon • 4 min read • Fri, 25th Jul 2025
FourKites launches AI digital workers to automate Europe's supply chains
Data Analytics

FourKites launches AI digital workers to automate Europe's supply chains

FourKites has launched AI digital workers Alan, Polly and Cassie to automate Europe's supply chains, enhancing scheduling, compliance and customer service tasks.

By Catherine Knowles • 3 min read • Fri, 25th Jul 2025
Amplitude expands analytics with Kraftful's AI feedback tools
DevOps

Amplitude expands analytics with Kraftful's AI feedback tools

Amplitude acquires Kraftful to integrate AI-powered Voice of Customer tools, enhancing product teams' ability to analyse user feedback alongside behavioural data.

By Kaleah Salmon • 3 min read • Fri, 18th Jul 2025