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Customer Support Stories - Page 23

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Customer Support stories

Financial sector ramps up GenAI use but skills & risks remain
Virtualisation

Financial sector ramps up GenAI use but skills & risks remain

Financial firms widely adopt generative AI beyond chatbots, enhancing fraud detection and cybersecurity despite concerns over skills and security risks.

By Sean Mitchell • 4 min read • Wed, 16th Jul 2025
Trupeer raises USD $3m to automate AI-powered video creation
EduTech

Trupeer raises USD $3m to automate AI-powered video creation

Trupeer secures USD $3 million to advance AI-driven video creation, helping businesses quickly produce personalised, multi-language product videos at scale.

By Jed Nykolle Harme • 3 min read • Wed, 16th Jul 2025
Brainfish raises USD $6.4m to expand AI support tech in US & globally
Customer Experience

Brainfish raises USD $6.4m to expand AI support tech in US & globally

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

By Kaleah Salmon • 4 min read • Fri, 11th Jul 2025
Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025
AI agents revolutionise business & cybersecurity with automation
Advanced Persistent Threat Protection

AI agents revolutionise business & cybersecurity with automation

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

By Sean Mitchell • 5 min read • Tue, 1st Jul 2025
Scribenote launches free AI scribe to fight vet burnout
Artificial Intelligence

Scribenote launches free AI scribe to fight vet burnout

Scribenote launches a free AI scribe service to ease vet burnout by automating medical records, helping clinics save time on admin and focus on care.

By Jed Nykolle Harme • 4 min read • Wed, 25th Jun 2025
The end of standalone CDPs?
Enterprise Content Management

The end of standalone CDPs?

Recent mergers in MarTech signal the end of standalone CDPs, as companies focus on unified customer data platforms for seamless experiences.

By Robin Grochol • 3 min read • Mon, 23rd Jun 2025
Safe Software expands to UK & Ireland to boost customer support
Data Analytics

Safe Software expands to UK & Ireland to boost customer support

Safe Software expands to the UK and Ireland, opening new centres to enhance European customer support and target USD $250m revenue by 2028.

By Sean Mitchell • 3 min read • Fri, 20th Jun 2025
NiCE launches CXone Mpower Agents to automate customer service
Unified Communications

NiCE launches CXone Mpower Agents to automate customer service

NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.

By Sean Mitchell • 3 min read • Wed, 18th Jun 2025

Stories from Other Regions

Customer Support stories

AliExpress launches hourly delivery & opens to UK businesses
Online shopping

AliExpress launches hourly delivery & opens to UK businesses

AliExpress launches hourly delivery in Greater London and opens its UK platform to local businesses, boosting fast access to essential goods and broader product ranges.

By Kaleah Salmon • 3 min read • Fri, 11th Jul 2025
Ark Trader slashes latency as trade volumes soar with servers.com
Disaster Recovery

Ark Trader slashes latency as trade volumes soar with servers.com

Ark Trader cut trade latency by 55%, boosting broker volumes by 75% after upgrading to servers.com's infrastructure, enhancing speed and platform stability.

By Catherine Knowles • 4 min read • Thu, 10th Jul 2025
Optus slashes Business nbn prices & adds new bundle offers
Small Business

Optus slashes Business nbn prices & adds new bundle offers

Optus cuts prices on new Business nbn plans, adding faster speeds, 4G backup, and bundle discounts to support small businesses and simplify consumer choices.

By Melania Watson • 4 min read • Mon, 7th Jul 2025
What the Qantas breach is teaching us about crisis management
Unified Communications

What the Qantas breach is teaching us about crisis management

Qantas confirms data breach affecting six million customers, raising concerns over cybersecurity in aviation and prompting urgent crisis response measures.

By Sean Mitchell • 4 min read • Wed, 2nd Jul 2025
Agentic AI drives productivity & innovation across Australia
Digital Transformation

Agentic AI drives productivity & innovation across Australia

Agentic AI is boosting productivity and innovation across Australia, helping firms tackle skills shortages and accelerate development in multiple sectors.

By Kaleah Salmon • 4 min read • Thu, 26th Jun 2025
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Majority of Britons back fines for long customer call waits
Customer Experience

Majority of Britons back fines for long customer call waits

A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.

By Kaleah Salmon • 3 min read • Fri, 20th Jun 2025
RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025
Australian consumers wary as AI delivers business benefits
Digital Transformation

Australian consumers wary as AI delivers business benefits

Australian businesses benefit from AI-driven customer engagement, yet 66% of consumers express exhaustion and seek greater trust and control over AI interactions.

By Melvin Hipolito • 4 min read • Tue, 17th Jun 2025