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IT service management (ITSM) Stories - Page 9

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IT service management (ITSM) stories

Generative AI adoption cuts IT incident times by nearly a third
Unified Communications

Generative AI adoption cuts IT incident times by nearly a third

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

By Jed Nykolle Harme • 3 min read • Wed, 22nd Oct 2025
Qualys upgrades ETM platform with AI identity & threat tools
Advanced Persistent Threat Protection

Qualys upgrades ETM platform with AI identity & threat tools

Qualys upgrades its Enterprise TruRisk Management platform with AI-driven identity security, threat prioritisation, and exploit validation to tackle complex cyber risks.

By Sean Mitchell • 4 min read • Thu, 16th Oct 2025
ScienceLogic launches Skylar suite to unify AI & automation for IT
Disaster Recovery

ScienceLogic launches Skylar suite to unify AI & automation for IT

ScienceLogic unveils its Skylar suite, unifying AI, automation, compliance and observability to boost IT operations and accelerate incident response.

By Catherine Knowles • 3 min read • Thu, 9th Oct 2025
ManageEngine updates ServiceDesk Plus with flexible AI options
Robotic Process Automation

ManageEngine updates ServiceDesk Plus with flexible AI options

ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.

By Sean Mitchell • 4 min read • Thu, 25th Sep 2025
Rapid7 named Leader in IDC report for exposure management
Cloud Security

Rapid7 named Leader in IDC report for exposure management

Rapid7 is named a Leader in IDC's 2025 report for its Exposure Command platform, unifying attack surface visibility with AI-powered risk prioritisation and remediation.

By Jed Nykolle Harme • 3 min read • Thu, 28th Aug 2025
ManageEngine adds DEX tools to cut IT tickets & boost uptime
Data Analytics

ManageEngine adds DEX tools to cut IT tickets & boost uptime

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

By Melania Watson • 4 min read • Wed, 27th Aug 2025
Tenable One reaches 300 integrations to unify security data
Security Information and Event Management

Tenable One reaches 300 integrations to unify security data

Tenable One has surpassed 300 integrations, becoming the most interconnected exposure management platform to unify security data and reduce risk.

By Catherine Knowles • 4 min read • Wed, 30th Jul 2025
ServiceNow launches agentic AI management amid spending decline
Digital Transformation

ServiceNow launches agentic AI management amid spending decline

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

By Shannon Williams • 4 min read • Tue, 29th Jul 2025
BeyondTrust boosts secure remote support for public sector compliance
Data Protection

BeyondTrust boosts secure remote support for public sector compliance

BeyondTrust enhances remote support with FIPS 140-2 and CJIS compliance, aiding public sector IT teams in meeting stringent security standards without VPNs.

By Sean Mitchell • 3 min read • Tue, 29th Jul 2025
McLaren Racing, Freshworks partner to streamline IT for 2025
Enterprise Resource Planning

McLaren Racing, Freshworks partner to streamline IT for 2025

McLaren Racing partners with Freshworks to adopt AI-powered IT solutions, enhancing global IT efficiency for the 2025 Formula 1 season and beyond.

By Jed Nykolle Harme • 3 min read • Sat, 26th Jul 2025
OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools
Private Cloud

OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Jul 2025
LogicMonitor launches Edwin AI for ITOps on AWS Marketplace
Digital Transformation

LogicMonitor launches Edwin AI for ITOps on AWS Marketplace

LogicMonitor has launched Edwin AI on AWS Marketplace, enabling IT teams to automate incident management and boost operational efficiency in ITOps.

By Sean Mitchell • 2 min read • Thu, 17th Jul 2025
ManageEngine unveils MSP Central to streamline provider operations
Software-as-a-Service

ManageEngine unveils MSP Central to streamline provider operations

ManageEngine launches MSP Central, a cloud-native platform that unifies MSP operations, boosting efficiency with modular, AI-powered tools and security features.

By Catherine Knowles • 4 min read • Thu, 26th Jun 2025
ASOS expands use of Celonis to optimise supply chain operations
Digital Transformation

ASOS expands use of Celonis to optimise supply chain operations

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

By Sean Mitchell • 3 min read • Tue, 24th Jun 2025

Stories from Other Regions

IT service management (ITSM) stories

Dell launches software platform to simplify AI & cloud management
Virtualisation

Dell launches software platform to simplify AI & cloud management

Dell Technologies has unveiled the Dell Automation Platform to simplify AI, private cloud and edge management with unified software orchestration.

By Melania Watson • 4 min read • Thu, 28th Aug 2025
UK mid-market firms divided on AI & tech as advice gap grows
Human Capital Management

UK mid-market firms divided on AI & tech as advice gap grows

UK mid-market firms face growing advice gaps and leadership divides on AI adoption, hindering productivity and tech investment decisions amid budget constraints.

By Shannon Williams • 4 min read • Fri, 1st Aug 2025
Mintivo reports 40% growth as it invests in people & tech
Customer Experience

Mintivo reports 40% growth as it invests in people & tech

Wiltshire IT firm Mintivo has achieved over 40% annual growth for two years running, driven by investment in staff, systems, and Cloud technology partnerships.

By Kaleah Salmon • 4 min read • Thu, 17th Jul 2025
Kinetic IT becomes first in Australia with SIAM Assured status
IT services

Kinetic IT becomes first in Australia with SIAM Assured status

Kinetic IT is the first Australian firm to achieve Scopism's SIAM Assured status, becoming the second worldwide with this key service integration accolade.

By Kaleah Salmon • 3 min read • Tue, 24th Jun 2025