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TeamViewer tops one million AI remote support sessions
Software-as-a-Service

TeamViewer tops one million AI remote support sessions

AI-assisted support is increasingly cutting downtime, as TeamViewer says more than one million remote sessions have now been completed.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Australia & New Zealand outpace peers on resilience
Disaster Recovery

Australia & New Zealand outpace peers on resilience

Businesses in Australia and New Zealand are more likely to see outages hit revenue, with 52% reporting direct top-line damage.

By Catherine Knowles • 4 min read • Tue, 31st Mar 2026
ControlMonkey adds observability recovery for cloud tools
Software-as-a-Service

ControlMonkey adds observability recovery for cloud tools

The update could help teams restore dashboards and alerts after outages, reducing the risk of losing visibility when systems fail.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026
Cybermindz warns mental health absences hit cyber staff
Advanced Persistent Threat Protection

Cybermindz warns mental health absences hit cyber staff

Mental health absences could have already cost cyber teams more than 250,000 work days, threatening monitoring and incident response.

By Sofiah Nichole Salivio • 3 min read • Thu, 26th Mar 2026
Brivo links Cobalt AI to cut false security alerts
Digital Transformation

Brivo links Cobalt AI to cut false security alerts

Enterprise security teams could cut nuisance alarms as Brivo and Cobalt AI combine access, video and sensor data in one workflow.

By Mark Tarre • 3 min read • Thu, 26th Mar 2026
New Relic named IDC MarketScape AIOps leader again
DevOps

New Relic named IDC MarketScape AIOps leader again

New Relic secures a third consecutive Leader ranking in IDC's Worldwide AIOps 2026 assessment, highlighting its AI-led observability tools.

By Sean Mitchell • 4 min read • Wed, 25th Mar 2026
Splashtop & SysAid partner to streamline remote support
Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
TeamViewer launches AI reporting tool for IT teams
Data Analytics

TeamViewer launches AI reporting tool for IT teams

TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 24th Mar 2026
Datadog's $1bn investment in unifying data silos
DevOps

Datadog's $1bn investment in unifying data silos

Datadog pours USD $1 billion into AI-driven tools to unify data silos, automate incident response and fuse security with observability.

By Adam Zuchetti • 5 min read • Fri, 20th Mar 2026
Simbian launches AI platform for unified cyber ops
DevOps

Simbian launches AI platform for unified cyber ops

Simbian unveils an AI-driven cyber security platform uniting offence and defence via a shared Context Lake to speed, link and automate response.

By Sean Mitchell • 5 min read • Fri, 20th Mar 2026
Komodor unveils Klaudia AI multi-agent SRE platform
Storage

Komodor unveils Klaudia AI multi-agent SRE platform

Komodor upgrades Klaudia AI into a multi-agent SRE platform, coordinating 50+ specialised bots to investigate and fix complex outages.

By Catherine Knowles • 3 min read • Fri, 20th Mar 2026
Secure.com urges 'human-first' design for security ops
Firewalls

Secure.com urges 'human-first' design for security ops

Secure.com warns SOCs face rising risk from clunky workflows and alert overload, urging 'human-first' design and greater automation.

By Shannon Williams • 4 min read • Fri, 20th Mar 2026
Mphasis urges CTOs to fix legacy cores for agentic AI
Digital Transformation

Mphasis urges CTOs to fix legacy cores for agentic AI

Mphasis tells CTOs to overhaul legacy cores as agentic AI scales, backing ontology-driven knowledge graphs to curb automated errors.

By Mark Tarre • 4 min read • Thu, 19th Mar 2026
Graylog adds explainable AI to speed security response
Security Information and Event Management

Graylog adds explainable AI to speed security response

Graylog launches explainable AI, automation and chat-style queries to cut alert noise and halve investigation time for lean security teams.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
AI, cost pressures reshape observability in new survey
DevOps

AI, cost pressures reshape observability in new survey

AI ambitions and cost pressures are reshaping observability, as teams centralise tools, embrace SaaS and double down on open standards.

By Sofiah Nichole Salivio • 5 min read • Thu, 19th Mar 2026
Indigo Telecom hires Ilex to drive global growth push
Network Infrastructure

Indigo Telecom hires Ilex to drive global growth push

Indigo Telecom appoints Ilex as global marketing and PR partner to sharpen messaging and support its international expansion strategy.

By Kaleah Salmon • 4 min read • Wed, 18th Mar 2026

Stories from Other Regions

Incident management stories

Shared fire control hub unites three eastern counties
Digital Transformation

Shared fire control hub unites three eastern counties

Norfolk, Suffolk and Hertfordshire fire services now share a cloud-based control hub to boost cross-border response and resilience.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026