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Incident management stories

LogicMonitor launches AI-led IT model with governed action
Hybrid Cloud

LogicMonitor launches AI-led IT model with governed action

Enterprises under pressure from alert overload may gain faster incident as the platform ties AI recommendations to strict human approvals and audit trails.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
SolarWinds launches Avior AI for controlled IT operations
Software-as-a-Service

SolarWinds launches Avior AI for controlled IT operations

The tool is designed to cut outage risk and compliance headaches by letting operators automate routine tasks while approving only higher-risk actions.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
AI agents in IT service management and cloud operations
Risk & Compliance

AI agents in IT service management and cloud operations

Teams can save time on tickets, incident summaries and cloud cost checks, but production changes still need named human approval.

By Krunal Panchal • 5 min read • 3 days ago
Netpoleon ANZ adds BMC Helix in regional distribution deal
Software-as-a-Service

Netpoleon ANZ adds BMC Helix in regional distribution deal

Enterprises across Australia and New Zealand will gain a new option for automating IT operations as Netpoleon expands its portfolio with BMC Helix.

By Mara Sugue • 4 min read • Last week
Keeper launches Freshservice workflow for access approvals
Privileged Access Management

Keeper launches Freshservice workflow for access approvals

IT teams can approve vault and privileged access requests inside Freshservice tickets, reducing handoffs and preserving audit trails.

By Raphael Veloso • 3 min read • Last week
NETSCOUT launches AI copilot for outage investigations
DevOps

NETSCOUT launches AI copilot for outage investigations

It aims to help operations teams pinpoint outage causes faster by turning packet data into plain-language answers, evidence and follow-up prompts.

By Raphael Veloso • 4 min read • This month
Hexnode XDR adds macOS support & faster remediation
Security Information and Event Management

Hexnode XDR adds macOS support & faster remediation

MacOS users can now be covered by Hexnode's XDR as the update aims to cut alert overload and speed up threat response for IT teams.

By Raphael Veloso • 4 min read • This month
How simplifying IT helps teams perform at racing speed
Software-as-a-Service

How simplifying IT helps teams perform at racing speed

As IT estates grow more tangled, firms risk slower fixes, siloed data and weaker AI insights unless they simplify systems first.

By Musidora Jorgensen • 4 min read • Last month
TeamViewer adds automations to cut repeat IT fixes
IT Automation

TeamViewer adds automations to cut repeat IT fixes

IT teams could cut repeat fixes as TeamViewer links validated resolutions to automated workflows and a single review workspace.

By Raphael Veloso • 4 min read • Last month
Komodor launches agentic operations platform for SRE
Software-as-a-Service

Komodor launches agentic operations platform for SRE

Rising production incidents and AI governance gaps are driving demand for Komodor's platform, which lets teams run and control agents at scale.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Dodge AI raises USD $2.65 million for enterprise maintenance
Digital Transformation

Dodge AI raises USD $2.65 million for enterprise maintenance

The funding will help automate a USD $600 billion maintenance burden that leaves large firms reliant on consultants and ageing know-how.

By Sofiah Nichole Salivio • 4 min read • Last month
ASEAN leads world in AI observability, New Relic says
DevOps

ASEAN leads world in AI observability, New Relic says

Engineering teams in ASEAN are losing 47% of their capacity to disruptions as AI observability adoption outpaces global peers.

By Raphael Veloso • 4 min read • Last month

Stories from Other Regions

Incident management stories

ControlTheory launches Dstl8 to feedback production issues
DevOps

ControlTheory launches Dstl8 to feedback production issues

The platform meant to cut response times for teams wrestling with faster AI-driven release cycles, and one early customer surfaced 328 incidents in two months.

By Sofiah Nichole Salivio • 3 min read • This month
SSS launches managed security service in New Zealand
Network Security

SSS launches managed security service in New Zealand

Public bodies and mid-market firms in New Zealand can now use a single managed cyber service to cut tool sprawl and relieve overstretched IT teams.

By Joseph Gabriel Lagonsin • 3 min read • This month
Hexnode XDR adds macOS support & new response tools
Security Information and Event Management

Hexnode XDR adds macOS support & new response tools

Security teams can now isolate affected Macs as Hexnode extends XDR with auto remediation, threat intelligence and severity-based alert ranking.

By Raphael Veloso • 3 min read • This month
TeamViewer adds automations to speed endpoint fixes
Software-as-a-Service

TeamViewer adds automations to speed endpoint fixes

IT teams could cut repetitive support work as validated fixes are turned into automated workflows for recurring endpoint faults.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SyncraSys raises seed cash for AI security platform
Smart Cities

SyncraSys raises seed cash for AI security platform

The Halifax startup will use the new capital to finish a proof of concept that aims to turn existing camera networks into AI security tools.

By Sofiah Nichole Salivio • 3 min read • Last month
Autoheal raises USD $7.9 million for AI engineering platform
Software-as-a-Service

Autoheal raises USD $7.9 million for AI engineering platform

The funding will help Autoheal expand software that cuts incident response and remediation times for enterprises running AI coding tools in-house.

By Sofiah Nichole Salivio • 4 min read • Last month