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Customer engagement Stories - Page 64

Global Stories

Customer engagement stories

Using technology to inspire customers
Customer Relationship Management

Using technology to inspire customers

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

By Marion Mesnage • 4 min read • Wed, 19th Sep 2018
Seven strategies for doing business in a post-digital world
Customer Relationship Management

Seven strategies for doing business in a post-digital world

You've done the digital transformation project. Now what? Many organisations are shifting their mode of operation.

By Jeff Arnold • 5 min read • Mon, 17th Sep 2018
Are we in danger of losing the softer side of customer service?
Customer Relationship Management

Are we in danger of losing the softer side of customer service?

More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.

By Charles Heunemann • 3 min read • Mon, 17th Sep 2018
Time to rethink your mobile customer engagement strategy
Unified Communications

Time to rethink your mobile customer engagement strategy

The reality for most organisations is that they don't have a complete understanding of the mobile needs and expectations of customers.

By Olive Huang • 5 min read • Tue, 3rd Jul 2018
Verint named in second Gartner Magic Quadrant this year
Unified Communications

Verint named in second Gartner Magic Quadrant this year

Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.

By Ben Moore • 2 min read • Wed, 6th Jun 2018
Four ways social media management software is transforming CX
Customer Relationship Management

Four ways social media management software is transforming CX

Gartner's 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.

By Ben Mulligan • 5 min read • Fri, 1st Jun 2018
Want to foster meaningful customer relationships? Here's how the cloud can help
Customer Relationship Management

Want to foster meaningful customer relationships? Here's how the cloud can help

As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.

By Patrick Martlew • 1 min read • Mon, 5th Mar 2018
5 ways your eCommerce site can drive value this holiday season
Customer Experience

5 ways your eCommerce site can drive value this holiday season

Boost your eCommerce revenue this holiday season: Discover five expert tips to make your site festive, engaging, and primed for increased sales.

By Patrick Martlew • 4 min read • Thu, 30th Nov 2017
'Human-like' chatbots may change the way we shop
Unified Communications

'Human-like' chatbots may change the way we shop

Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 13th Nov 2017
Survey shows companies with best tech also have best customer experience
Customer Relationship Management

Survey shows companies with best tech also have best customer experience

A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.

By Ashton Young • 3 min read • Thu, 12th Oct 2017
NETSCOUT says channel partners can add value with Wi-Fi
Customer Experience

NETSCOUT says channel partners can add value with Wi-Fi

The company says with more businesses providing Wi-Fi to customers and guests, it's essential to have adequate troubleshooting capabilities.

By Patrick Martlew • 2 min read • Wed, 27th Sep 2017
Freshworks launch messaging product for customer engagement
Customer Experience

Freshworks launch messaging product for customer engagement

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

By Patrick Martlew • 2 min read • Mon, 25th Sep 2017
Cognizant to drive digital transformation for Hills
Digital Transformation

Cognizant to drive digital transformation for Hills

Hills harnesses Cognizant's prowess for sweeping digital overhaul, aiming to sharpen customer engagement and streamline operations.

By Patrick Martlew • 2 min read • Thu, 21st Sep 2017
Pitney Bowes and Tech Mahindra partner up for local DX
Data Analytics

Pitney Bowes and Tech Mahindra partner up for local DX

Pitney Bowes and Tech Mahindra have teamed up to target 'untapped opportunities' in location analytics and customer engagement solutions locally.

By Heather Wright • 2 min read • Fri, 15th Sep 2017
EXCLUSIVE: Current channel change 'like root canal without anesthetic' says Gartner
Customer Experience

EXCLUSIVE: Current channel change 'like root canal without anesthetic' says Gartner

As resellers grapple with a painful change in business models, Gartner's Neil McMurchy offers some insight on the way forward.

By Heather Wright • 5 min read • Mon, 19th Sep 2016

Stories from Other Regions

Customer engagement stories

Uluru calls for Hewlett Packard Enterprise partners
Customer Experience

Uluru calls for Hewlett Packard Enterprise partners

Hewlett Packard Enterprise and its partners headed to Uluru for its 2016 Sales Academy for partners, with training and plenty of fun to be had.

By Heather Wright • 1 min read • Wed, 20th Apr 2016
Interactive Intelligence snaps up Allied Telesis country manager for channel role
Unified Communications

Interactive Intelligence snaps up Allied Telesis country manager for channel role

Intractive Intelligence's new channel boss, Shayne Taylor, will be pushing the partner opportunities of PureCloud Engage.

By Heather Wright • 2 min read • Mon, 11th Apr 2016
Exclusive: Dell celebrates 20 years in NZ, so what lies ahead?
Network Infrastructure

Exclusive: Dell celebrates 20 years in NZ, so what lies ahead?

As Dell celebrates its 20th year in New Zealand, Kiwi boss James Arnold reminisces about the Dell of old – and the new model going forward.

By Heather Wright • 4 min read • Wed, 16th Mar 2016