Customer engagement Stories - Page 63

Global Stories

Customer engagement stories

ABBYY launches new tool to streamline customer onboarding

ABBYY has introduced Mobile Web Capture, an AI-enabled mobile technology that aids the onboarding process for new customers.

By Catherine Knowles • 3 min read • Fri, 21st Jun 2019

Customer Relationship Management

Trust and personalisation key to winning customer experience

Personalised services, innovation, and data security are key factors in customer experience, according to a study by Verizon Enterprise Solutions.

By Catherine Knowles • 4 min read • Thu, 13th Jun 2019

Unified Communications

10 ways disties can stay relevant in the age of Amazon

Australian distributors have nothing to fear in the Amazon economy - they simply need to understand the value they can offer and put modern tools.

By Ben Moore • 3 min read • Wed, 29th May 2019

Customer Relationship Management

Kiwi software company aims to improve global customer experience

Kiwi software firm Plexure reports a 44% revenue growth in FY19, reaching USD $16.9m, and achieves a cash flow positive year. McDonald's invests for expansion.

By Staff Writer • 2 min read • Tue, 21st May 2019

Customer Relationship Management

AI continues to widen CX success gap

Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.

By Ben Moore • 3 min read • Wed, 1st May 2019

Customer Relationship Management

Why humanising the customer experience is key to business success

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

By Staff Writer • 3 min read • Tue, 30th Apr 2019

Customer Relationship Management

Why businesses that prioritise CX generate 11% higher shareholder returns

Innovative CMOs are generating 11% higher shareholder returns by delivering hyper-relevant customer experiences, says Accenture.

By Staff Writer • 3 min read • Tue, 23rd Apr 2019

Customer Relationship Management

Failing to act on feedback holding back Aussie companies

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

By Ben Moore • 3 min read • Thu, 18th Apr 2019

Customer Relationship Management

Avaya expands integration with Google Cloud AI

This includes embedding Google's machine learning within conversation services for the contact centre, enabling integration of AI capabilities.

By Ben Moore • 4 min read • Thu, 21st Mar 2019

Customer Relationship Management

Forrester: Pegasystems a Leader in real-time interaction management

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

By Ben Moore • 2 min read • Thu, 7th Mar 2019

Customer Experience

Check Point launches engagement-based partner programme

The new Check PointS partner programme directly rewards solution providers for activities that deepen customer relationships such as C-suite meetings.

By Ben Moore • 2 min read • Thu, 21st Feb 2019