Customer engagement Stories - Page 65

Global Stories

Customer engagement stories

Fire the CIO - hire the CDO says CA Technologies

Digital is becoming an increasingly important and strategic element of business but it is yet to be fully embraced or understood.

By Staff Writer • 3 min read • Thu, 28th Nov 2013

Customer Experience

Juniper raids Polycom to lock in new APAC SVP

Juniper Networks has hired former Polycom executive Hansjoerg Wagner as new senior vice president for the Asia-Pacific region, based in Singapore.

By Staff Writer • 2 min read • Thu, 3rd Oct 2013

Customer Experience

Double swoop Cisco appoints new ANZ MD

In a strategic double move, Cisco appoints Ken Boal as ANZ MD and Richard Kitts as VP of Services for APJC, both effective immediately.

By Staff Writer • 1 min read • Wed, 27th Mar 2013

Customer Experience

Zendesk's fresh funding fuels cloud-based apps

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

By Staff Writer • 1 min read • Thu, 20th Sep 2012

Customer Experience

The drinks are on Zendesk

Zendesk's customer engagement strategy includes buying clients drinks, a tactic that aligns with their recent milestone of surpassing 10,000 clients.

By Staff Writer • 2 min read • Tue, 23rd Aug 2011

Customer Relationship Management

The race for energy innovation

The necessity of CRM applications within lines companies has quickly become a reality, explains Aaron Baker, Marketing Manager, Gentrack.

By Staff Writer • 5 min read • Tue, 1st Feb 2011

Customer Relationship Management

Customer Radar

Revolutionary Customer Radar technology promises real-time insight into customers' thoughts, elevating service and business strategies.

By Staff Writer • 2 min read • Sun, 1st Aug 2010

Customer Experience

Who's reading your corporate website?

Sitecore launches a game-changing customer engagement solution, revolutionising email campaigns with in-depth tracking and personalisation.

By Staff Writer • 1 min read • Fri, 18th Jun 2010

Customer Relationship Management

A productive choice

Embracing CRM technology enhances businesses' efficiency by improving client relations, driving productivity, and offering a competitive edge.

By Staff Writer • 5 min read • Sat, 1st May 2010

Customer Experience

Manage to make money

As the economic outlook brightens, companies are reviving shelved IT projects, with managed print services (MPS) set to boost productivity and cut costs.

By Staff Writer • 6 min read • Thu, 1st Apr 2010

Customer Experience

What selling is all about

Redefining selling as helping rather than persuading could revolutionise your tech sales approach, sparking genuine client conversations.

By Staff Writer • 3 min read • Tue, 1st Dec 2009

Customer Experience

Focus on the future

Ignoring non-spending customers now could cost businesses heavily in the future, as relationships fostered during tough times dictate future spending.

By Staff Writer • 3 min read • Thu, 1st Oct 2009

Unified Communications