Customer engagement Stories - Page 58

Global Stories

Customer engagement stories

Gaming

AWS unites with Immutable to integrate game studios into Web3

Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.

By Staff Writer • 3 min read • Fri, 13th Oct 2023

Customer Experience

Clear-Com appoints Paul Morini as Southeast Regional Sales Manager

Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.

By Imee Dequito • 2 min read • Fri, 13th Oct 2023

Customer Experience

Global payments launches revolutionary omnichannel solution

Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.

By Staff Writer • 2 min read • Wed, 11th Oct 2023

Data Analytics

Adobe claims CX revolution with new Experience Mgr for Enterprises

Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.

By Sean Mitchell • 3 min read • Wed, 11th Oct 2023

Unified Communications

The importance of conversational AI in contact centres

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

By Sean Mitchell • 3 min read • Tue, 10th Oct 2023

Software-as-a-Service

Video: 10 Minute IT Jams - An update from Eagle Eye

Eagle Eye's Miles Toolin discusses the company's AI-driven loyalty and promotions platform and its plans for the APAC market. #TechDay #marketing.

By Tom Raynel • 5 min read • Mon, 25th Sep 2023

Customer Experience

Video: 10 Minute IT Jams - An update from XRii

Matthew Endresz, who is the CEO of XRii, joins us today to tell us more about XRii and what they are doing in the APAC region.

By Tom Raynel • 5 min read • Fri, 22nd Sep 2023

Customer Experience

Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights

Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.

By Sean Mitchell • 3 min read • Thu, 21st Sep 2023

Data Analytics

Sectigo Strengthens Channels with Key Executive Hires

Sectigo appoints Jairo Fraile as VP of Sales and Rob Charlebois as VP of Growth, strengthening their leadership team.

By Imee Dequito • 3 min read • Mon, 18th Sep 2023

Data Analytics

XPO: The Mars Agency appoints Gavin McColl as eCommerce Director

XPO: The Mars Agency appoints Gavin McColl as eCommerce Director, strengthening their digital commerce capabilities.

By Imee Dequito • 3 min read • Thu, 14th Sep 2023

Customer Experience

What this drinks retailer did to boost customer conversion to almost 100%

Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.

By Imee Dequito • 3 min read • Mon, 14th Aug 2023

Customer Experience

Twilio to deliver new customer-aware generative AI

Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.

By Kaleah Salmon • 3 min read • Mon, 7th Aug 2023

Unified Communications

Amazon Connect Ready to optimise the contact centre experience

Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.

By Gaurav Sharma • 5 min read • Fri, 4th Aug 2023