Voice of the Customer Stories

Global Stories

Voice of the Customer stories

Flexera named sole Gartner Customers' Choice for SAM

Verified users backed Flexera's software asset management tool as businesses grapple with rising software costs, cloud sprawl and AI governance.

By Karen Joy Bacudo • 4 min read • Last week

Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Retailers are being pitched AI tools that can cut routine contact volumes while improving speed and continuity across channels for shoppers.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026

Cloud Security

Arctic Wolf wins Gartner Customers' Choice for MDR

Customer reviews have lifted Arctic Wolf to a top score in Gartner’s 2026 managed detection and response rankings, signalling buyer trust.

By Shannon Williams • 3 min read • Thu, 9th Apr 2026

Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026

Storage

CTERA named strong performer in Gartner cloud storage

Customer reviews have lifted the New York data management firm’s profile as enterprises demand tools that span on-premises systems and cloud services.

By Sean Mitchell • 3 min read • Sat, 28th Mar 2026

Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026

Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026

IoT Security

Nozomi named Leader in Gartner CPS security ranking

Nozomi again lands in Gartner's Leaders quadrant for CPS protection, topping four key use cases in the 2026 Critical Capabilities report.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026

Unified Communications

Qualtrics named Leader in 2026 Gartner VoC Quadrant

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026

Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026

Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026

Stories from Other Regions

Voice of the Customer stories

Software-as-a-Service

G2 launches buyer intent tools across six platforms

Go-to-market teams can now surface buyer signals inside chatbots, CRMs and analytics software, making outreach more targeted and timely.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Analytics

AI contact centre analytics could boost Australian firms

AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.

By Arthur Nowak • 4 min read • Last month

Digital Transformation

Infios named Gartner warehouse management leader again

Rising demand for warehouse software is boosting Infios, which has again been ranked by Gartner as a Leader and Customers' Choice.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 5th May 2026

Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Wed, 8th Apr 2026