Voice of the Customer stories
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
AlgoSec posts record 2025 as hybrid cloud surge drives 37% new business growth, strong ARR gains and rapid uptake of its Horizon platform.
UiPath lands five places in G2's 2026 Best Software Awards, spanning AI, development, IT management and global seller categories.
Verified customer reviews have lifted Cognigy.AI to the top peer-voted spot in Gartner's enterprise conversational AI rankings, with a 4.8 rating.
Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.
Constructor named sole Customers' Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.
Dynatrace wins dual accolades as Gartner customers' choice and ISG Leader for observability and cloud-native security in 2025 reports.
Horizon3.ai names veteran marketer Andres Botero CMO to spearhead global expansion after a USD $100 million funding boost.
Denodo named a Leader in Gartner's 2025 Magic Quadrant for data integration, its sixth straight top-tier ranking amid rising AI demand.
Kubus names Katie Hunt as Head of Marketing and promotes Liv Duncan to Head of HR, strengthening leadership for global growth plans.
Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.
Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.
Medallia has been named a Leader in Forrester's Q4 2024 Customer Feedback Management Solutions evaluation, achieving top scores in key categories.
NICE has been recognised as a Customers' Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.
CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.
Illumio earns Gartner Customers' Choice for network security microsegmentation, scoring 4.8 out of 5 with 98% willing to recommend.
Peer Software has been named in Gartner's 2025 Voice of the Customer report for hybrid cloud storage, reflecting strong enterprise reviews.
ControlUp named a 2025 Gartner Customers' Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.
Synology earned a 4.7 out of 5 rating in Gartner's 2025 Voice of the Customer report, reflecting strong user satisfaction in primary storage platforms.
Telstra Health is revolutionising Australia's healthcare landscape with digital tools addressing workforce shortages and inequities, according to Jennifer Beer.