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Service management Stories - Page 6

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Service management stories

AroFlo launches partner network for trade businesses
Software-as-a-Service

AroFlo launches partner network for trade businesses

Trade firms could get quicker setup and less disruption as the new network links AroFlo software with advisers, developers and accountants.

By Sofiah Nichole Salivio • 4 min read • Tue, 16th Jun 2026
monday.com appoints Ben Barnett as EMEA General Manager
Software-as-a-Service

monday.com appoints Ben Barnett as EMEA General Manager

The move puts a longtime London executive in charge of a region that generated 26% year-on-year revenue growth and serves 27,000 customers.

By Mark Tarre • 4 min read • Fri, 12th Jun 2026
Activate IAM wins AI challenge with Teams assistant
Software-as-a-Service

Activate IAM wins AI challenge with Teams assistant

The win highlights growing demand for governed AI tools that speed up identity admin without weakening approvals, audit trails or compliance.

By Sean Mitchell • 4 min read • Fri, 12th Jun 2026
ConnectWise launches AI-native platform for Predictive IT
Digital Transformation

ConnectWise launches AI-native platform for Predictive IT

MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.

By Sean Mitchell • 5 min read • Fri, 12th Jun 2026
Totalmobile expands into Canada with Toronto headquarters
Digital Transformation

Totalmobile expands into Canada with Toronto headquarters

Frontline service providers in Canada are under growing pressure to modernise as labour shortages and ageing systems strain delivery.

By Sofiah Nichole Salivio • 3 min read • Fri, 5th Jun 2026
Tanium named ISG leader in digital employee experience
Digital Transformation

Tanium named ISG leader in digital employee experience

Demand for automated workplace support is rising as ISG put Tanium among the top digital employee experience vendors in its 2025 study.

By Sean Mitchell • 4 min read • Thu, 4th Jun 2026
Infoblox launches AI tool & protocol server for DDI
Hybrid Cloud

Infoblox launches AI tool & protocol server for DDI

It aims to cut alert fatigue and speed investigations by using network data to prioritise issues and automate routine remediation for IT teams.

By Mark Tarre • 4 min read • Thu, 4th Jun 2026
Visibility can shield you against $15k/min downtime
Disaster Recovery

Visibility can shield you against $15k/min downtime

Blind spots in monitoring are pushing outage bills higher, with Splunk estimating average downtime now costs USD $15,000 a minute.

By Anthony Caruana • 4 min read • Thu, 4th Jun 2026
SOTI ONE update boosts shared device security & automation
Data Protection

SOTI ONE update boosts shared device security & automation

Frontline firms could cut downtime and manual IT fixes as SOTI adds automation, stronger security and faster shared-device logins.

By Mark Tarre • 4 min read • Wed, 3rd Jun 2026
Ultimo adds AI digital workers for maintenance teams
Manufacturing

Ultimo adds AI digital workers for maintenance teams

Industrial maintenance teams could save time on routine planning and safety tasks as Ultimo rolls out AI tools through Microsoft Teams.

By Mark Tarre • 4 min read • Tue, 2nd Jun 2026

Stories from Other Regions

Service management stories

Publicis Sapient launches AI platform for IT operations
Digital Transformation

Publicis Sapient launches AI platform for IT operations

Enterprises could cut IT support costs by up to 45% as the platform spots and fixes faults before they disrupt operations.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 12th Jun 2026
ManageEngine rolls out Zia Agents for IT automation
Data Protection

ManageEngine rolls out Zia Agents for IT automation

The rollout gives enterprise IT teams autonomous task execution across service, security and endpoint management, with built-in privacy controls.

By Sofiah Nichole Salivio • 4 min read • Fri, 12th Jun 2026
Asana unveils AI work suite for human & agent teams
Customer Relationship Management

Asana unveils AI work suite for human & agent teams

Australian businesses may struggle to keep up as Asana expands AI across workflows, with only 14% having scaled it organisation-wide.

By Mark Tarre • 5 min read • Wed, 10th Jun 2026
PagerDuty names Ingram Micro sole Australian distributor
DevOps

PagerDuty names Ingram Micro sole Australian distributor

Australian solution providers will gain simpler access to PagerDuty's incident management tools as the vendor taps Ingram Micro's reseller network.

By Mark Tarre • 3 min read • Wed, 10th Jun 2026
Platform Housing Group picks Totalmobile for repairs
Digital Transformation

Platform Housing Group picks Totalmobile for repairs

The deal will give 120,000 customers a single view of repairs and safety data across 50,000 homes, replacing fragmented systems.

By Sean Mitchell • 4 min read • Thu, 4th Jun 2026
Cisco launches Cloud Control for AI-led IT operations
DevOps

Cisco launches Cloud Control for AI-led IT operations

Controlled US availability means customers can now unify network, security and AI operations in one place, with external tools included.

By Sofiah Nichole Salivio • 4 min read • Thu, 4th Jun 2026
Nebula Global Services appoints Scott Lynn as Director
Partner Programmes

Nebula Global Services appoints Scott Lynn as Director

Demand for consistent global IT support is driving Nebula Global Services to bolster senior leadership as it expands across 170 countries.

By Sofiah Nichole Salivio • 3 min read • Tue, 2nd Jun 2026
Motive expands UK platform with new AI fleet tools
Software-as-a-Service

Motive expands UK platform with new AI fleet tools

UK fleet managers could cut collisions and manual admin as Motive adds AI cameras, automation and driver rewards to one platform.

By Sean Mitchell • 6 min read • Tue, 2nd Jun 2026