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Service management stories

ManageEngine automates TLS certificate post-deployment
Software-as-a-Service

ManageEngine automates TLS certificate post-deployment

Shorter TLS certificate lifespans are set to raise outage risk and admin burden, as teams face far more frequent renewals and installs.

By Sean Mitchell • 4 min read • Last month
Ondaro launches Lighthouse for ServiceNow AI Control Tower
Software-as-a-Service

Ondaro launches Lighthouse for ServiceNow AI Control Tower

ServiceNow customers now have a limited first year to decide how to deploy its AI oversight tools before broader access expires.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Last month
TCS expands ABB network deal with AI-led operations
Digital Transformation

TCS expands ABB network deal with AI-led operations

The expanded multi-year deal will give ABB a single, centrally managed network as TCS takes over end-to-end operations across its global systems.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Tanium named leader in IDC digital employee experience
Software-as-a-Service

Tanium named leader in IDC digital employee experience

Downtime from slow devices and failed apps is prompting larger firms to unify endpoint, security and experience tools, IDC says.

By Sean Mitchell • 4 min read • Last month
Conifers opens Singapore data region for Asia-Pacific
Data Protection

Conifers opens Singapore data region for Asia-Pacific

Asia-Pacific security teams can now keep regulated data in Singapore as Conifers expands its CognitiveSOC platform across the region.

By Mark Tarre • 4 min read • Last month
Simpro launches RAIN with AI tools for field service
Software-as-a-Service

Simpro launches RAIN with AI tools for field service

Existing Lightning customers will get more than 100 AI enhancements at no extra cost, as Simpro Group widens its field service software push.

By Sean Mitchell • 4 min read • Last month
HP expands OpenAI partnership to scale AI across business
DevOps

HP expands OpenAI partnership to scale AI across business

The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.

By Sean Mitchell • 4 min read • Last month
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last month
3Point launches 3AIgent to speed enterprise AI use
Customer Relationship Management

3Point launches 3AIgent to speed enterprise AI use

Businesses struggling to move AI pilots into daily use may find 3AIgent useful, as it links trusted data, governance and operational control.

By Sean Mitchell • 4 min read • Last month
What companies are getting right about AI in 2026 but why there is still some way to go
Digital Transformation

What companies are getting right about AI in 2026 but why there is still some way to go

Most enterprises still struggle to turn AI pilots into profit, with just 23 per cent able to link initiatives to higher revenue or lower costs.

By Patrick Thompson • 5 min read • Tue, 30th Jun 2026
ScienceLogic upgrades Skylar AI & wins IDC Leader nod
Customer Experience

ScienceLogic upgrades Skylar AI & wins IDC Leader nod

IT teams may gain broader visibility and faster remediation after ScienceLogic expanded Skylar AI and was named an IDC MarketScape Leader for AIOps.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 27th Jun 2026

Stories from Other Regions

Service management stories

Unison moves core operations to TechnologyOne cloud
Software-as-a-Service

Unison moves core operations to TechnologyOne cloud

The cloud migration should cut system overhead and give staff faster access to information as Unison modernises back-office operations across its network.

By Mark Tarre • 3 min read • Last month
Evernex buys Empowered & OrderWork in UK expansion
Digital Transformation

Evernex buys Empowered & OrderWork in UK expansion

The deal broadens the IT services group's reach into deployment work and field service software, while adding a bigger UK base.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 30th Jun 2026
Bentley teams up with Capgemini on digital overhaul
Data Analytics

Bentley teams up with Capgemini on digital overhaul

The carmaker aims to streamline production and back-office systems as it pushes data and AI into its Crewe Dream Factory project.

By Mark Tarre • 3 min read • Mon, 29th Jun 2026
Servicely expands agentic AI for enterprise service teams
Digital Transformation

Servicely expands agentic AI for enterprise service teams

Mid-sized service teams could cut manual work as the new tools automate requests end to end, amid rising competition in workplace AI.

By Mark Tarre • 4 min read • Mon, 29th Jun 2026
Cynomi adds automation & AI for MSP vulnerability work
Digital Transformation

Cynomi adds automation & AI for MSP vulnerability work

Managed service providers could cut hours of manual vulnerability work per client as the update links scans, remediation and audit evidence.

By Mark Tarre • 3 min read • Sat, 27th Jun 2026