IT support stories
It gives IT teams earlier warning of laptop faults by tying silicon-level telemetry to user experience data on hybrid work PCs.
Managed service providers risk missing client needs if they chase AI hype first, Ian Groves told an industry event in London.
Unsanctioned AI use is racing ahead of oversight, while many regulated organisations still leave endpoints outdated, unencrypted or unstable.
The multi-year pact should bolster Northern Ireland’s power resilience as utilities face rising cyber threats and ageing infrastructure.
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
Lwart extends Rimini Street support to SAP and VMware to cut licensing pressure, avoid forced upgrades and refocus IT on operations.
Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.
GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.
SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.
Smart CT lands three global IT support deals covering 65,000-plus devices as it accelerates expansion across Europe, Asia and Australia.
HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.
AI is freeing women in tech from admin drudgery, giving them space to think, lead and amplify their impact across delivery and design.
ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
Prospect Hospice appoints Mintivo to overhaul IT support, aiming to boost system reliability and free staff to focus on patient care.
Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.
Gloucestershire-based Emerge Digital gains B Corp status as it expands into AI with ApexAI and extends its Gloucester Rugby tech deal.
Swapping warships for Wi‑Fi, a young Navy engineer finds freedom, fresh tech and respect on the road as a Smart CT field specialist.
Sharp New Zealand buys managed IT specialist Securecom, signalling a pivot from print hardware to broader cyber security and cloud services.
