IT support stories
Enterprise IT teams could cut deployment delays as MetTel’s new service ships laptops preloaded, connected and supported across mobile networks.
It aims to cut the need for multiple IT tools by combining patching, security alerts and remote support in one dashboard for distributed fleets.
IT buyers can now standardise on a fully certified Owl Labs kit for Microsoft Teams, easing compatibility headaches in hybrid meeting rooms.
The shift could lift AI-related income and margins as Sidetrade seeks to turn its vast transaction data into subscription products by 2030.
Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.
Battery-strapped students at Great Southern Grammar are gaining more classroom time after a Surface laptop rollout cut device downtime and boosted AI use.
Predictable monthly payments are helping organisations avoid emergency firewall failures, cut downtime and keep security budgets under control.
IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.
AI-assisted support is increasingly cutting downtime, as TeamViewer says more than one million remote sessions have now been completed.
It gives IT teams earlier warning of laptop faults by tying silicon-level telemetry to user experience data on hybrid work PCs.
Managed service providers risk missing client needs if they chase AI hype first, Ian Groves told an industry event in London.
Unsanctioned AI use is racing ahead of oversight, while many regulated organisations still leave endpoints outdated, unencrypted or unstable.
The multi-year pact should bolster Northern Ireland’s power resilience as utilities face rising cyber threats and ageing infrastructure.
The Manchester IT provider must keep investing in staff and service quality to retain a rare trio of Microsoft designations.
Growth in Britain puts integration and visibility under pressure as Advania adds senior finance and marketing leadership.
The deal adds 49 staff and more than 90 customers, giving Aspire a larger Scottish base as managed services consolidation gathers pace.
The deal gives medical and regional business customers in the Darling Downs access to broader support as efex deepens its Queensland footprint.
MSPs can now buy Pia’s aiDesk through Pax8, easing adoption of help desk automation as providers seek to cut routine ticket work.
Most UK staff are losing 6.5 minutes a meeting to hybrid tech faults, as employers spend more on AI and office kit.
The revamp aims to ease hybrid IT headaches for Singapore and Southeast Asian firms as AI projects strain ageing systems and fragmented support.
