IT support stories
The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.
Large organisations will be able to push AI out of pilot mode as Tech Mahindra and ServiceNow scale a multi-year enterprise deployment deal.
Enterprises are under pressure to prove returns from AI, as the expanded tie-up will push projects beyond pilots and into live workflows.
The deal gives Río Hondo College extra ERP and application support as it seeks to ease strain on internal IT staff and improve continuity.
Customer projects in the DACH region will continue unchanged as Adfinis folds its German unit into a tighter global structure under Felix Kronlage-Dammers.
Businesses need not necessarily rush to replace working PCs for AI, as Dell says those with accelerators can still handle workloads.
Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.
The approval clears the way for a larger managed services group serving 4,000 businesses to expand across Australia, New Zealand and the US.
IT teams could cut installation and support work, as Dell's all-in-one screen targets huddle rooms with built-in audio and video.
Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.
Small meeting rooms could get easier to kit out as Dell's 43-inch conferencing monitor combines camera, audio and display in one unit.
Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.
Businesses risk sharper losses from phone scams unless staff know to verify suspicious calls using 159, as UK payment fraud hit GBP £1.28 billion.
Smaller firms are adopting micro-GCCs as AI and cloud tools make specialist offshore teams viable without large headcount or campuses.
Retailers' shift to secure digital payments and ordering systems helped lift annual revenue in Northern Ireland by 30%, with five jobs added.
Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.
The new tool aims to cut wasted paper and ink by stripping adverts and reformatting web pages before they reach the printer.
The combined group will serve more than 70,000 UK organisations, but the deal still needs clearance under the National Security Investment Act.
AI is making communication and adaptability as vital as coding for junior tech roles, apprentices said, as employers seek workplace-ready staff.
Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.
