IT service management (ITSM) Stories - Page 12

Global Stories

IT service management (ITSM) stories

CIH Solutions to modernise WCG's IT operations with Halo platform

CIH Solutions partners with WCG to implement the Halo ITSM platform, promising enhanced IT services efficiency and modernisation across Midlands' education sector.

By Catherine Knowles • 2 min read • Fri, 29th Mar 2024

Unified Communications

Reveille Software unveils Sentry for Microsoft Teams monitoring

Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.

By Sean Mitchell • 2 min read • Wed, 13th Mar 2024

Cloud Security

SolarWinds shines with industry recognition for IT solutions

IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.

By Kaleah Salmon • 3 min read • Thu, 18th Jan 2024

Security Information and Event Management

Delinea announces 400 new features for its Privileged Access Management platform

Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.

By Sean Mitchell • 3 min read • Fri, 15th Dec 2023

Digital Transformation

ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow

ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.

By Kaleah Salmon • 3 min read • Tue, 7th Nov 2023

Digital Transformation

SolarWinds report reveals ITSM could save 23 hours a week

SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.

By Sean Mitchell • 3 min read • Fri, 20th Oct 2023

Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023

Software-as-a-Service

SolarWinds announces first ITSM data centre in Australia

SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.

By Catherine Knowles • 3 min read • Wed, 15th Mar 2023

Artificial Intelligence

Ivanti named leader in the 2022 Gartner Magic Quadrant

Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.

By Gaurav Sharma • 3 min read • Fri, 4th Nov 2022

Application Performance Monitoring

Eradicating 'App Fatigue' and retention problems through implementing no-code ITSM

Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.

By Penelope Feros • 4 min read • Fri, 23rd Sep 2022

Digital Transformation

Video: 10 Minute IT Jams - Introducing Servicely

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

By Zach Thompson • 5 min read • Wed, 31st Aug 2022

Artificial Intelligence

SmartBear appoints Anthony Bryce as product management vice president

Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.

By Zach Thompson • 2 min read • Fri, 26th Aug 2022

Unified Communications

IT service teams still struggling two years into pandemic

Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.

By Catherine Knowles • 3 min read • Fri, 29th Apr 2022

Fintech

Airwallex makes key leadership hires, growing US team

Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company's presence in the US.

By Zach Thompson • 3 min read • Wed, 9th Feb 2022

Stories from Other Regions

IT service management (ITSM) stories

Partner Programmes

SolarWinds announces upcoming EMEA Partner Summit 2024 in Lisbon

SolarWinds prepares for EMEA Partner Summit 2024 in Lisbon, aiming at networking, learning and celebrating successes with regional partners from February 19 to 23.

By Catherine Knowles • 3 min read • Fri, 2nd Feb 2024

Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024