Employee Experience (EX) stories
Ian Tickle has been named Chief of Global Field Operations at Freshworks, advancing from interim to lead the company's global sales and expansion efforts.
KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.
Kore.ai and TeKnowledge have partnered to help enterprises scale AI adoption beyond pilots, enhancing customer service and business operations globally.
Hyland has appointed Sharon Brand as Chief Human Resources Officer to lead global HR strategy and foster an inclusive, high-performing workplace culture.
UKG and ServiceNow join forces to integrate AI, streamlining HR and payroll to boost productivity and ease administrative burdens across industries.
Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.
KnowBe4 ranks 51st on Newsweek's 2025 Top 100 Global Most Loved Workplaces, praised for employee trust, respect and engagement worldwide.
Nexthink research reveals 93% of IT leaders back merging IT and HR to boost productivity, engagement, and employee satisfaction within five years.
Qualtrics leads Forrester's Employee Experience Management Platforms report, scoring top marks in AI-powered surveys and analytics for boosting workforce engagement.
Nintex has launched a solution to automate employee onboarding, streamlining HR, finance, and IT processes for better efficiency and retention.
Nearly all Australian employers face challenges managing generational divides, with 29% citing varied tech skills as the top issue in multigenerational teams.
One in three UK SMEs remain in survival mode despite reported productivity gains, with employee satisfaction key to driving real growth and resilience.
Research shows 71% of UK workers feel AI tools are advancing faster than they can learn, causing anxiety and highlighting a need for better support and guidance.
Konica Minolta Australia has been named a Great Place To Work CertifiedTM workplace for 2025, with 72% of staff citing it a great place to work.
Air New Zealand has been named New Zealand's Most Attractive Employer for 2025, marking its third consecutive win in the Randstad Employer Branding Research.
Commonwealth Bank has completed one of the Southern Hemisphere's largest AWS data migrations, boosting its AI capabilities with 2,000 models and 157bn data points.
Ipswich City Council teams up with Workday and Cognizant to modernise HR systems, aiming to boost efficiency and data security for 1,500 staff.
Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.
Shadow spend drains UK firms' margins, with £1 in every £10 untracked, but AI and automation offer promising solutions to boost spend visibility and control.
Technology and AI are transforming HR in 2025, shifting it from a back-office role to a strategic function vital for organisational success.