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Employee Experience (EX) Stories - Page 13

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Employee Experience (EX) stories

academyEX names Glenn Elith as Group Chief Executive
EduTech

academyEX names Glenn Elith as Group Chief Executive

academyEX appoints Glenn Elith as its first Group Chief Executive to drive trans-Tasman growth in AI-focused tertiary education.

By Melvin Hipolito • 4 min read • Tue, 9th Dec 2025
Flexible work, AI & wellbeing to shape workplaces by 2026
Unified Communications

Flexible work, AI & wellbeing to shape workplaces by 2026

By 2026, AI, flexible work, and wellbeing will reshape workplaces, with firms prioritising local hubs, skill-based hiring, and employee satisfaction to boost growth.

By Shannon Williams • 4 min read • Fri, 5th Dec 2025
Why leaders don't need more tools: They need smarter integrations
Customer Relationship Management

Why leaders don't need more tools: They need smarter integrations

Leaders face tool overload and inefficiencies; smarter integrations that connect existing systems boost productivity, collaboration and decision-making.

By Edmund Ng • 5 min read • Wed, 3rd Dec 2025
Organisations align HR & IT to boost employee experience
Digital Transformation

Organisations align HR & IT to boost employee experience

Organisations are merging HR and IT to improve employee experience, boosting collaboration as digital tools and AI reshape the workplace landscape.

By Sean Mitchell • 3 min read • Mon, 24th Nov 2025
Zendesk integrates AI-powered tools into Microsoft 365
Human Capital Management

Zendesk integrates AI-powered tools into Microsoft 365

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

By Jake MacAndrew • 3 min read • Fri, 21st Nov 2025
Europe's productivity puzzle: Is outdated workplace tech to blame?
Digital Transformation

Europe's productivity puzzle: Is outdated workplace tech to blame?

Europe's productivity stalls as many firms rely on outdated tech, with only 28% of UK workers having the tools needed for effective collaboration.

By Paul Birkett • 5 min read • Thu, 20th Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025

Stories from Other Regions

Employee Experience (EX) stories

CGI & Freshworks partner to deliver AI service tools in UK
EduTech

CGI & Freshworks partner to deliver AI service tools in UK

CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Q&A: How software waste and complexity are undermining the UK's productivity ambition
Digital Transformation

Q&A: How software waste and complexity are undermining the UK's productivity ambition

UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025
Exclusive: Staffbase's Neil Morrison says AI needs human guardrails
Digital Transformation

Exclusive: Staffbase's Neil Morrison says AI needs human guardrails

AI is revolutionising internal communications, but Staffbase's Neil Morrison stresses human oversight and leadership authenticity remain essential for success.

By Melania Watson • 5 min read • Mon, 1st Dec 2025
Freshworks launches standalone platform to boost business teams
Unified Communications

Freshworks launches standalone platform to boost business teams

Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
A human revival: Will 2026 redefine work as we know it?
Data Analytics

A human revival: Will 2026 redefine work as we know it?

In 2026, HR technology, blending AI, data, and culture, promises to transform work by making it more human, connected and measurable than ever before.

By Tom Short • 6 min read • Sat, 29th Nov 2025
The symbiotic relationship between AI-driven CX and EX
Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025
Overcoming the perceived AI skills gap
Customer Experience

Overcoming the perceived AI skills gap

Nearly half of UK business leaders view themselves as AI experts, yet 22% cite a skills gap as a key hurdle, hindering wider AI adoption in the workplace.

By Ian Tickle • 4 min read • Thu, 27th Nov 2025
Oracle Redwood: Redefining enterprise user experience
Digital Transformation

Oracle Redwood: Redefining enterprise user experience

Oracle Redwood revolutionises enterprise software by delivering a unified, intuitive design system across Fusion Cloud Applications for enhanced user experience.

By Nilotpal Mrinal • 4 min read • Sat, 22nd Nov 2025
Tech for good: AI agents critical to improving NHS services
Digital Transformation

Tech for good: AI agents critical to improving NHS services

AI agents are transforming NHS Trusts by reducing call times and streamlining services, boosting staff efficiency and patient care across UK healthcare.

By Ian Tickle • 4 min read • Fri, 21st Nov 2025
Prophet appoints Bec Geyer as Head of Talent & People
Human Capital Management

Prophet appoints Bec Geyer as Head of Talent & People

Prophet has appointed Bec Geyer as Head of Talent and People to lead recruitment and development amid rapid growth in its decision science and tech teams.

By Melvin Hipolito • 3 min read • Thu, 20th Nov 2025
Agentic AI and the rise of augmented human capabilities
Software-as-a-Service

Agentic AI and the rise of augmented human capabilities

Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.

By Tony Tay • 6 min read • Thu, 20th Nov 2025