Customer Support stories
![Story image](../../../../../uploads/story/2024/07/26/preview_techday_4f2b0345da18ce616e1f.webp)
Most Oracle Java users migrate to alternatives, says survey
Yesterday
#
migration
#
software development
#
licensing
Being written now.
![Story image](../../../../../uploads/story/2024/07/24/preview_techday_b0e2feebd202d35cb108.webp)
DeepL reveals next-gen language model for superior translations
3 days ago
#
data privacy
#
productivity
#
google
DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.
![Story image](../../../../../uploads/story/2024/07/23/preview_Teresa_Anania_Headshot__2_.webp)
Sophos appoints Teresa Anania as new Chief Customer Officer
4 days ago
#
ransomware
#
firewalls
#
network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
![Story image](../../../../../uploads/story/2024/07/18/preview_techday_91ef927c2777a026e30e.webp)
SnapLogic survey reveals crippling costs of outdated technology
Last week
#
ai
#
integration
#
snaplogic
Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.
![Story image](../../../../../uploads/story/2024/07/15/preview_techday_98c29d3c632eb0f69ec7.webp)
Why 'trust us, we’re an exchange!' simply isn’t good enough
Last week
#
edutech
#
blockchain
#
data privacy
Trust is paramount in the crypto world. Exchanges must earn it through robust security, user education, and transparency to ensure a safe investment environment.
![Story image](../../../../../uploads/story/2024/07/11/preview_techday_ef6d0929f3b6ad1d40b0.webp)
Siemens opens new Data Center hub in Chennai, India
This month
#
dc
#
hyperscale
#
market
Siemens has unveiled a new 6,000 sq metre Center of Competence for Data Centers in Chennai, India, targeting APAC's booming market projected to hit USD $75 billion by 2025.
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_3db9d688a8a5f0754d25.webp)
Leaseweb launches cost-effective Public Cloud service
Last month
#
firewalls
#
data protection
#
storage
Leaseweb has launched a cost-effective Public Cloud service that is 30% cheaper than competitors, offering flexible, transparent pricing and robust performance.
![Story image](../../../../../uploads/story/2024/06/17/preview_techday_5d3af0866155c0e46921.webp)
Brightcove partners with FrightPix to launch niche streaming service
Last month
#
personal computing devices
#
smartphones
#
apple
Brightcove partners with FrightPix to launch a free ad-supported streaming service focused on horror, thriller, and true crime content in the US.
![Story image](../../../../../uploads/story/2024/06/14/preview_techday_b9c6a3d118e86d87f0a9.webp)
Sendbird launches advanced AI chatbot for Shopify merchants
Last month
#
cx
#
martech
#
commerce systems
Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.
![Story image](../../../../../uploads/story/2024/06/14/preview_techday_4db572fe4e43beb8097b.webp)
Unit4 launches Success4U to optimise ERP system deployments
Last month
#
devops
#
apm
#
erp
Unit4 launches Success4U to optimise ERPx deployment, promising reduced costs and improved user experience through its 'Land, Adopt, Expand' strategy.
![Story image](../../../../../uploads/story/2024/06/13/preview_techday_e7c6be6aa7f6ead52b4b.webp)
Xero unveils AI companion JAX to enhance accounting accuracy
Last month
#
fintechs
#
financial systems
#
ai
Xero has revealed its AI-powered business companion, Just Ask Xero (JAX), to boost accuracy in accounting tasks, launching a beta in August.
![Story image](../../../../../uploads/story/2024/06/07/preview_img-1tNt94EaR1c1f22UhZ4j1NI2.webp)
SAP to acquire WalkMe for USD $1.5 billion in all-cash deal
Last month
#
ai
#
rpa
#
m&a
SAP is set to acquire WalkMe for USD $1.5 billion in an all-cash deal, enhancing its business transformation toolkit and boosting AI capabilities.
![Story image](../../../../../uploads/story/2024/05/21/preview_img-yqKHW8bhRDH7Y0XLJrDZAmD8.webp)
Dell launches AI Factory to boost AI adoption & innovation
Tue, 21st May 2024
#
data protection
#
uc
#
network infrastructure
Dell Technologies unveils the Dell AI Factory to accelerate AI adoption and innovation, offering an extensive AI portfolio and robust ecosystem partnership.
![Story image](../../../../../uploads/story/2024/05/17/preview_img-ET5sJhU6g4dfk1awMTR6DHiS.webp)
OliverIQ unveils B2B smart home service for comms service providers
Fri, 17th May 2024
#
cx
#
martech
#
smart home
OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.
![Story image](../../../../../uploads/story/2024/05/08/preview_img-Q7wopYbMU9NQyslkfkBWqNWa.webp)
Brainfish nets AUD $3.85M to supercharge AI customer support expansion
Wed, 8th May 2024
#
ai
#
australian
#
customer support
Australian start-up Brainfish has secured AUD $3.85M to amplify its AI-based customer support offering amid plans to expand internationally. The firm's growth soared by 65% in its first year.
![Story image](../../../../../uploads/story/2024/05/03/preview_img-T0xOPsK4QrwXEtlETNO1AiJe.webp)
Brightcove leverages Amazon's AI technology for customer service
Fri, 3rd May 2024
#
hyperscale
#
public cloud
#
ai
Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.
![Story image](../../../../../uploads/story/2024/04/29/preview_img-AqRwWA9XX4T7VSV54pKGoKBg.webp)
AI forces major operational changes in Australian businesses
Mon, 29th Apr 2024
#
martech
#
cx
#
cdp
Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.
![Story image](../../../../../uploads/story/2024/04/19/preview_img-aE7yWJIT0qlR6PWzXRtHB3L4.webp)
Artificial Intelligence and the Retail Personalisation Revolution
Fri, 19th Apr 2024
#
cx
#
martech
#
cdp
AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.
![Story image](../../../../../uploads/story/2024/04/05/preview_img-pfmFq9ET26v66XJIhd4Qcf0G.webp)
Ivanti remodels security plan to set new industry precedent
Fri, 5th Apr 2024
#
advanced persistent threat protection
#
cybersecurity
#
software development
Ivanti CEO, Jeff Abbott, unveils revamp of the firm's security model aimed at setting an industry standard amid increasingly sophisticated cyber threats.
![Story image](../../../../../uploads/story/2024/04/01/preview_img-pQcawMY5PCU6qplMgXqtM5Xj.webp)
FourKites uses Clari's AI for optimised operations & customer success
Mon, 1st Apr 2024
#
digital transformation
#
supply chain systems
#
ai
Supply chain tech company, FourKites, maximises its revenue process and boosts operational efficiency through the adoption of AI-powered Clari's revenue platform.