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Scandiweb launches Ari AI for Magento store upkeep
Software-as-a-Service

Scandiweb launches Ari AI for Magento store upkeep

Magento merchants can now cut routine updates from days to minutes, with Scandiweb's Ari AI aiming to slash maintenance costs and developer bottlenecks.

By Mara Sugue • 4 min read • 2 days ago
OpenAI launches dots AI assistants for ChatGPT users
Software-as-a-Service

OpenAI launches dots AI assistants for ChatGPT users

The rollout starts with Pro, Business Premium and Enterprise users, as OpenAI aims to let persistent agents handle tasks across 4,000 apps.

By Mara Sugue • 4 min read • 2 days ago
B2B E-commerce Is Going Digital. Are APAC Businesses Ready?
Digital Transformation

B2B E-commerce Is Going Digital. Are APAC Businesses Ready?

APAC firms face tougher onboarding, fraud and compliance demands as buyers increasingly expect B2B transactions to be as seamless as retail.

By Shivani Pimpili • 6 min read • 4 days ago
Okta adds controls for AI agents amid security push
Security Information and Event Management

Okta adds controls for AI agents amid security push

The controls aim to help firms spot risky agent behaviour, cut off access quickly and reduce lingering credentials as AI use grows.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
Abbyy names Paula Sanders Chief Customer Experience Officer
Digital Transformation

Abbyy names Paula Sanders Chief Customer Experience Officer

The restructure aims to cut handoffs between sales, support and implementation as software buyers demand clearer ownership after purchase.

By Joseph Gabriel Lagonsin • 3 min read • 5 days ago
Security leaders worry AI agents outpace governance
Software-as-a-Service

Security leaders worry AI agents outpace governance

Many security chiefs expect to curb AI agent use within 18 months as fears grow over unauthorised access and weak audit trails.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
Salesforce expands Live Nation support & Missionforce
Software-as-a-Service

Salesforce expands Live Nation support & Missionforce

Fans will get round-the-clock venue help as the software firm deepens its public sector AI push, with defence revenue up 80% year on year.

By Mara Sugue • 5 min read • 6 days ago
Microsoft adds Copilot Home, Code & Autopilot tools
Software-as-a-Service

Microsoft adds Copilot Home, Code & Autopilot tools

Businesses will be able to control AI bills more tightly as Microsoft folds chat, coding and autonomous agents into one Copilot app.

By Raphael Veloso • 4 min read • 6 days ago
Form3 launches AI payments platform with read-only access
Digital Transformation

Form3 launches AI payments platform with read-only access

Banks can query payment data via AI without risking unauthorised transfers, as Form3's new layer keeps agents on read-only access.

By Karen Joy Bacudo • 5 min read • Last week
Ray White upgrades contact centre with AI oversight
Unified Communications

Ray White upgrades contact centre with AI oversight

Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.

By Raphael Veloso • 4 min read • Last week
Bybit launches global campaign to broaden financial platform
Fintech

Bybit launches global campaign to broaden financial platform

Users can now access stocks, gold and foreign exchange alongside crypto as the exchange pushes into payments, wealth and AI tools.

By Karen Joy Bacudo • 4 min read • Last week
Europe lags in AI adoption as customer service gains
Software-as-a-Service

Europe lags in AI adoption as customer service gains

European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.

By Sean Mitchell • 4 min read • Last week

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DroneShield launches Mission Ready Services subscription
Software-as-a-Service

DroneShield launches Mission Ready Services subscription

Customers will get ongoing software updates, training and support as DroneShield shifts its counter-drone products to a recurring service model.

By Mara Sugue • 3 min read • 2 days ago
Zendesk names Rachita Sundar as Chief Financial Officer
Software-as-a-Service

Zendesk names Rachita Sundar as Chief Financial Officer

Greater scrutiny over AI spending will fall on Zendesk's finance team as Rachita Sundar takes over as Chief Financial Officer.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
NatWest tests AI spending insights & fraud support
Data Protection

NatWest tests AI spending insights & fraud support

Customers will be able to query spending patterns in natural language as the bank expands in-house AI after launching fraud triage support.

By Karen Joy Bacudo • 4 min read • 5 days ago
Australian shoppers warm to AI for holiday shopping
Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • 6 days ago
US consumers want more flexible bill payment options
Digital Transformation

US consumers want more flexible bill payment options

Financial pressure is pushing households to favour flexible due dates and hardship pauses, even as most still want a live agent for billing disputes.

By Karen Joy Bacudo • 4 min read • Last week