Customer Feedback stories - Page 3

A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.’s report reveals.

OPPO awarded 2019 Top Brand in Mobile Phone Category by Consumer New Zealand, highlighting their success in the local market.

The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.

InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.

Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.

High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.

Anxiety grows among millennials and Gen Z as Deloitte's 2019 survey reveals declining trust in traditional institutions, pessimism on economic progress.

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.

A Gemalto report reveals data breaches could trigger a mass exodus, with over half of Australian consumers ready to switch banks or retailers post-breach.

New Zealand's telecoms industry is the most complained about sector, according to a report by the Commerce Commission.

Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.

Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.

Many SMBs are underestimating and even alienating their target audiences by continuing to rely on ‘manufactured’ client testimonials….

Tactix warns Kiwi SMEs are squandering marketing budgets on poorly planned online campaigns, emphasising the urgent need for better-aligned strategies.

Relavito is seeking channel partners to sell its sub-USD $1,000 Customer Insight system, a tablet-based feedback tool designed for service-based businesses.

Sitecore launches a game-changing customer engagement solution, revolutionising email campaigns with in-depth tracking and personalisation.

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

Telecom has brought forward plans to offer wholesale services on its XT Network by a year, it’s been announced today.

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