Customer Feedback stories - Page 2

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.

PropUp updates its Inspection App with HD video and time-stamped photos, cutting inspection times from 30 to 3 minutes and halving technician call-backs.

Celonis has been named a Leader in Forrester’s 2025 process intelligence report, praised for its AI-driven platform and enterprise-wide process control.

Xero is set to launch a redesigned navigation and homepage, shaped by customer feedback, enhancing usability with customisable, insight-rich features.

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

BeyondTrust is named a Leader in Forrester’s Privileged Identity Management report, earning top scores in 13 criteria for its identity-first security strategy.

Arctic Wolf has boosted its channel network in Australia and New Zealand by 140%, driven by its AI-powered Aurora Platform and new security offerings.

Colonial First State deploys GPT-4 AI tools to enhance customer service, advisor support, and efficiency for over three million clients in wealth management.

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.

Bitdefender is named the sole Visionary in Gartner's 2025 Magic Quadrant for Endpoint Protection Platforms for the third year running.

Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.

Datadog has been named a Leader in Gartner's Magic Quadrant for Observability Platforms for the fifth consecutive year, reflecting its strong market position.

Smartsheet enhances its AI work management platform with new features and expands its presence in Australia to better support enterprise teams.

Brightcove launches AI-driven updates, enhancing video streaming with features like automated captioning, multilingual dubbing and smarter content analysis.

Taboola advises SMBs to prepare early and use targeted strategies to succeed in Amazon Prime Day 2025, running from 8-14 July as a four-day event.

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

Fortinet named Leader in 2025 Gartner Magic Quadrant for Enterprise LAN, praised for AI-powered security and integrated wired and wireless network solutions.

Keith Andrews Trucks has adopted Nintex automation to streamline onboarding, training, and health and safety reporting across New Zealand operations.