Customer Feedback stories - Page 1

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

Amplitude's 2024 Next Hottest Products Report reveals five leading products boasting over 200% growth through effective customer engagement strategies.

Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.

Tim von Dadelszen at Partners Life is simplifying life insurance via digital innovation, making it more accessible for customers through the new Evince platform.

For the eleventh consecutive year, Pure Storage has secured its spot as a Leader in the 2024 Gartner Magic Quadrant for Primary Storage Platforms, excelling in execution and vision.

Microsoft unveils Wave 2 of Microsoft 365 Copilot, featuring Copilot Pages, Python in Excel, and automated agents to boost productivity and collaboration.

Nuix has launched Cognitive AI to boost its Discover platform's efficiency in document review, promising enhanced speed, accuracy, and cost savings.

Enzoic's updated Active Directory tool bolsters password security and eases IT workloads with continuous monitoring, detailed insights, and enhanced permissions.

LogicMonitor has been named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms, highlighting its strides in innovation and hybrid observability solutions.

Dynatrace has been named a Leader in Gartner's 2024 Magic Quadrant for Observability Platforms, ranking highest for both Vision and Execution among 17 vendors.

CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.

Radware has unveiled EPIC-AI, a pioneering AI-driven security system, enhancing real-time threat detection, mitigation, and automated protection.

InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

Kentico marks its 20th anniversary, celebrating two decades of innovation from a bachelor thesis to a global expert in digital experience platforms.

Alchemer has launched Alchemer Pulse, an AI-powered tool for rapid analysis of customer feedback, transforming unstructured data into clear, actionable insights.

Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

Joao Silva, a seasoned British tech executive, has been named Vice President of EMEA and Latin America operations for Pure Storage, set to drive growth after the firm's notable Q4 performance.