Customer engagement stories - Page 14

Melbourne-based tech product leader Ben Styles hired to lead global expansion for SaaS company Atomic.io, following NZD 5m capital raise in August.

Amy Myat Khine appointed as CEO of ONGO, the largest digital payment platform for businesses in Myanmar, succeeding Allen Gilstrap.

Tourwriter, a technology company in travel, has announced the appointment of Lisa Gardiner as its new growth head.

Yubico hires Selina Goh and Derix Suartyo in roles to support strategic growth in APAC; both bring extensive experience in cybersecurity and IT infrastructure.

Tranxactor selects Oracle Cloud Infrastructure to offer immersive customer engagement and loyalty programs to brands.

Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate VP to unlock growth and innovation with partners worldwide.

Katsuya Oe appointed as Colt's Asia sales VP to lead enterprise sales in Japan and strategic alliances in Hong Kong and Singapore.

Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.

Confluent has appointed Gavin Jones as Australia and New Zealand sales VP, tasked with growing the company's presence in the region.

Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.

Twilio has hired Reeny Sondhi as Chief Digital Officer and Amy Holcroft as Chief Privacy Officer to focus on customer engagement and privacy.

Microsoft industry veteran Chris Dieringer becomes Chief Customer Officer to oversee customer experience at Flintfox.

Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.

ActiveCampaign launches sales engagement solution to enable businesses of all sizes to grow by unifying sales and marketing data.

A card-linked loyalty program can help retailers and service providers take their eCommerce to the next level in several ways.

Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.

The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.

Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.

8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.

The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.