Customer engagement stories - Page 12
Global payments launches revolutionary omnichannel solution
Wed, 11th Oct 2023
#
cx
#
martech
#
commerce systems
Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.
Adobe claims CX revolution with new Experience Mgr for Enterprises
Wed, 11th Oct 2023
#
data analytics
#
cx
#
martech
Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
#
uc
#
digital transformation
#
cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
.webp)
Nintex appoints Mini Peiris as new Chief Marketing Officer
Wed, 4th Oct 2023
#
cx
#
martech
#
it automation
Mini Peiris joins Nintex to steer global marketing strategy, aiming to solidify the company's industry-leading position.
Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Thu, 21st Sep 2023
#
cx
#
martech
#
partner programmes
Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.
.webp)
Sectigo Strengthens Channels with Key Executive Hires
Mon, 18th Sep 2023
#
data analytics
#
cx
#
martech
Sectigo appoints Jairo Fraile as VP of Sales and Rob Charlebois as VP of Growth, strengthening their leadership team.
.webp)
XPO: The Mars Agency appoints Gavin McColl as eCommerce Director
Thu, 14th Sep 2023
#
data analytics
#
cx
#
martech
XPO: The Mars Agency appoints Gavin McColl as eCommerce Director, strengthening their digital commerce capabilities.
What this drinks retailer did to boost customer conversion to almost 100%
Mon, 14th Aug 2023
#
cx
#
martech
#
partner programmes
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.
Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
#
cx
#
martech
#
genai
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
Amazon Connect Ready to optimise the contact centre experience
Fri, 4th Aug 2023
#
uc
#
data analytics
#
hyperscale
Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.
AWS, Twilio expand partnership, focus on AI capabilities
Thu, 27th Jul 2023
#
hyperscale
#
public cloud
#
cx
The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
.webp)
Yahoo appoints Tressie Lieberman as Chief Marketing Officer
Fri, 21st Jul 2023
#
cx
#
martech
#
yahoo
Yahoo appoints Tressie Lieberman as new CMO, set to drive global marketing strategies, brand positioning, and customer engagement.
Generative AI driving change and success in customer engagement
Fri, 23rd Jun 2023
#
data analytics
#
cx
#
martech
HubSpot, the CRM platform, has announced the findings of a survey conducted by YouGov, on the usage and attitudes around generative AI.
Verint empowers contact centre users with engagement data insights
Sat, 17th Jun 2023
#
uc
#
cx
#
martech
Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.
Verint Da Vinci AI leverages the latest AI innovations
Sat, 17th Jun 2023
#
paas
#
cx
#
martech
Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.
Verint launches open CCaaS platform offering flexibility
Sat, 17th Jun 2023
#
uc
#
paas
#
cx
Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.
Marketers look to generative AI as customer expectations increase: Adobe
Fri, 16th Jun 2023
#
cx
#
martech
#
genai
As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.
.webp)
Gigamon Picks Hatchuel as ANZ Manager
Wed, 24th May 2023
#
cx
#
martech
#
cybersecurity
Gigamon names Jonathan Hatchuel as country manager for Australia and New Zealand to lead its sales of visibility and cybersecurity solutions.
Komo changes the landscape of influencer marketing
Tue, 16th May 2023
#
cx
#
martech
#
data ownership
Komo Technologies has evolved influencer marketing by allowing talent to collect and own fan data while delivering measurable ROI for their brand partners.
Appian partner awards showcase process automation excellence
Fri, 5th May 2023
#
paas
#
cx
#
martech
The winners have created innovative business solutions on the Appian Platform, exceeding customer expectations and maintaining service delivery excellence.