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Change Management stories

Ataccama names Systemation Benelux distributor for AI push
Hybrid Cloud

Ataccama names Systemation Benelux distributor for AI push

More local support is being lined up for firms in Belgium, the Netherlands and Luxembourg as AI projects intensify scrutiny of data quality.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Whatfix appoints Vara Kumar as Chief Executive Officer
Software-as-a-Service

Whatfix appoints Vara Kumar as Chief Executive Officer

The appointment aims to steady customer relationships and reassure investors after the sudden death of co-founder Khadim Batti.

By Sofiah Nichole Salivio • 3 min read • Last week
Governance controls are crucial for AI adoption and modernisation
Data Protection

Governance controls are crucial for AI adoption and modernisation

Trusted partners and tighter guardrails are becoming essential as AI agents expand the attack surface and put data sovereignty on the line.

By Anthony Caruana • 5 min read • Last week
TeamViewer adds approved AI fixes to remote support
Digital Transformation

TeamViewer adds approved AI fixes to remote support

The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.

By Joseph Gabriel Lagonsin • 4 min read • Last week
It & telecoms workers most likely to use shadow AI
Data Protection

It & telecoms workers most likely to use shadow AI

Employees in IT and telecoms are most likely to use unapproved AI at work, despite higher awareness of the security and privacy risks, survey data shows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Globality launches autonomous sourcing platform Glo 2.0
Digital Transformation

Globality launches autonomous sourcing platform Glo 2.0

Procurement teams could run far more sourcing events without extra staff as the new system cuts six- to 10-week exercises to days.

By Sofiah Nichole Salivio • 4 min read • Last week
TCS to overhaul METRO's IT landscape across regions
Digital Transformation

TCS to overhaul METRO's IT landscape across regions

The wholesaler aims to cut duplication and complexity as it shifts to a more centralised system across Europe and Asia.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Appian names Asia Pacific award winners in Australia
Digital Transformation

Appian names Asia Pacific award winners in Australia

The awards highlight how insurers, agencies and police are using process software to cut delays, clear backlogs and save staff time.

By Sean Mitchell • 4 min read • Last week
Papua New Guinea signs K26m deal with TechnologyOne
Software-as-a-Service

Papua New Guinea signs K26m deal with TechnologyOne

The three-year extension will broaden digital oversight of spending and revenue as the government pushes to tighten control of public funds nationwide.

By Karen Joy Bacudo • 5 min read • Last week
ControlMonkey expands backup to security platforms
Software-as-a-Service

ControlMonkey expands backup to security platforms

Organisations using multiple security tools now face a bigger risk of configuration loss, as ControlMonkey extends recovery into those platforms.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Software sellers lag buyers on self-serve digital sales
Software-as-a-Service

Software sellers lag buyers on self-serve digital sales

Routine software purchases are still bogged down by high-touch sales processes, even though most buyers would happily check out online.

By Karen Joy Bacudo • 4 min read • Last week
Hiring delays cost Australian firms customers: report
Digital Transformation

Hiring delays cost Australian firms customers: report

Labour shortages are leaving Australian companies unable to fill critical roles, with one in three reporting poorer service and 32% losing customers.

By Sean Mitchell • 5 min read • Last week

Stories from Other Regions

Change Management stories

UK small firms' AI use more than doubles in a year
Software-as-a-Service

UK small firms' AI use more than doubles in a year

Security fears and a skills gap are holding back UK small firms, even as nearly half now use AI and more plan to adopt it.

By Sofiah Nichole Salivio • 5 min read • Last week
KPMG Canada gains ISO 42001 AI governance certification
Data Protection

KPMG Canada gains ISO 42001 AI governance certification

The certification gives clients added assurance as businesses face growing scrutiny over who is accountable for AI risks and controls.

By Karen Joy Bacudo • 4 min read • Last week
Hyundai Card blends AI & staff in PR writing tests
Digital Transformation

Hyundai Card blends AI & staff in PR writing tests

Blind contests showed AI can speed PR drafting, but Hyundai Card still prefers human judgment for final messaging and brand voice.

By Karen Joy Bacudo • 5 min read • Last week
People First Bank launches Backbase digital platform
Digital Transformation

People First Bank launches Backbase digital platform

The staged rollout aims to smooth the merger of two legacy systems for 750,000 customers as the bank overhauls online banking.

By Karen Joy Bacudo • 4 min read • Last week
Australian firms lose time to repetitive admin work
Software-as-a-Service

Australian firms lose time to repetitive admin work

Businesses risk wasting money on AI unless they first tackle the repetitive admin that is draining skilled staff time across departments.

By Sofiah Nichole Salivio • 5 min read • This month
Lumin Digital launches M&A readiness framework for banks
Software-as-a-Service

Lumin Digital launches M&A readiness framework for banks

Financial institutions face lower merger disruption as Lumin Digital adds a structured migration service for acquisitions and post-launch support.

By Karen Joy Bacudo • 4 min read • This month