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Business strategy Stories - Page 13

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Emirates partners with OpenAI to drive AI adoption across airline
Digital Transformation

Emirates partners with OpenAI to drive AI adoption across airline

Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025
Portal26 launches GenAI tool for AI software cost control
Partner Programmes

Portal26 launches GenAI tool for AI software cost control

Portal26 unveils GenAI Licence Intelligence module, helping firms oversee AI software licences, control costs, and maximise investment returns.

By Sean Mitchell • 2 min read • Fri, 21st Nov 2025
Contact centre agent burnout costs top AUD $20 million yearly
Unified Communications

Contact centre agent burnout costs top AUD $20 million yearly

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
NiCE appoints Arun Chandra as COO to lead AI-first operations
Unified Communications

NiCE appoints Arun Chandra as COO to lead AI-first operations

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
Rackspace Technology appoints new Senior Vice Presidents for AI push
Hybrid Cloud

Rackspace Technology appoints new Senior Vice Presidents for AI push

Rackspace Technology appoints Lata Varghese and Phani Kishore Burre as Senior VPs to boost AI, cloud services and business transformation efforts.

By Melvin Hipolito • 2 min read • Wed, 19th Nov 2025

Stories from Other Regions

Business strategy stories

The evolving role of the Chief People Officer (CPO): Redefining HR leadership
Digital Transformation

The evolving role of the Chief People Officer (CPO): Redefining HR leadership

The Chief People Officer role is evolving from HR lead to strategic partner, blending people, technology, and business to drive growth and innovation.

By Victoria Marshall-Rice • 3 min read • Thu, 27th Nov 2025
NZD $12 billion at risk for retailers as shoppers shun bad service
Customer Experience

NZD $12 billion at risk for retailers as shoppers shun bad service

New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.

By Melania Watson • 3 min read • Thu, 27th Nov 2025
The evolving role of the CIO
Digital Transformation

The evolving role of the CIO

CIOs are evolving from tech reporters to changemakers, driving innovation and embedding IT as a core element of business strategy and growth.

By Hriday Ravindranath • 5 min read • Fri, 21st Nov 2025
Internal inefficiencies hinder UK firms' growth despite AI focus
Partner Programmes

Internal inefficiencies hinder UK firms' growth despite AI focus

Nearly half of UK professional services firms missed revenue targets last year due to internal inefficiencies despite growing AI investments, research reveals.

By Melvin Hipolito • 3 min read • Thu, 20th Nov 2025
Beyond go-live: The real value of your ERP system is created afterwards
DevOps

Beyond go-live: The real value of your ERP system is created afterwards

The true value of ERP systems emerges after go-live through continuous improvement, helping organisations stay agile, compliant, and efficient.

By Craig McLaughlin • 5 min read • Thu, 20th Nov 2025
What you don't automate shows what creativity really means
Digital Transformation

What you don't automate shows what creativity really means

As automation becomes universal, companies' true edge lies in what they choose not to automate, preserving human creativity and judgment.

By Craig Elimeliah • 4 min read • Thu, 20th Nov 2025
Canadian businesses advance on sustainability but face IT gaps
Partner Programmes

Canadian businesses advance on sustainability but face IT gaps

Canadian firms lead globally in sustainability goals, yet many struggle with IT integration and see limited financial returns from green investments.

By Jake MacAndrew • 3 min read • Thu, 20th Nov 2025
Is AI transformation right for your business or just a failed investment waiting to happen?
Data Analytics

Is AI transformation right for your business or just a failed investment waiting to happen?

AI promises huge business gains but many firms face failure without clear strategy, culture shift and robust data - success demands discipline, not just technology.

By David Hillier • 5 min read • Wed, 19th Nov 2025
Sublime Studio aims to build mental fitness for tech founders
Partner Programmes

Sublime Studio aims to build mental fitness for tech founders

Sublime Studio launches in Australia to boost mental fitness for tech founders, addressing burnout with coaching and a proactive membership model.

By Shannon Williams • 3 min read • Wed, 19th Nov 2025
The HR function has changed forever - is your business keeping up?
Data Analytics

The HR function has changed forever - is your business keeping up?

HR has evolved from back-office admin to strategic core, with AI and integrated tech helping businesses boost talent retention and compliance in 2025.

By Sanam Ahmadzadeh Salmani • 6 min read • Wed, 19th Nov 2025
Resilience becomes non-negotiable: Four cyber trends that will define 2026
Digital Transformation

Resilience becomes non-negotiable: Four cyber trends that will define 2026

In 2026, digital resilience becomes essential as cyber threats and interconnected system failures heighten risks for businesses and national infrastructure alike.

By Trevor Dearing • 4 min read • Wed, 19th Nov 2025