Zendesk stories - Page 2
AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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data protection
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uc
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Cloudflare appoints Steve Bray as new Head of Australia & New Zealand
Tue, 28th Nov 2023
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data analytics
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mdm
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martech
Cloudflare announces Steve Bray, former executive at Salesforce and Zendesk, as the new Head of Australia and New Zealand.
Will 2024 be the year you supercharge the performance of your customer contact centre?
Wed, 15th Nov 2023
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uc
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cx
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martech
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
Zendesk extends generative AI offerings to secure data further
Fri, 6th Oct 2023
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data analytics
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digital transformation
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cx
The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.
Zendesk acquires Tymeshift, strengthens AI-powered workforce management
Thu, 29th Jun 2023
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zendesk
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m&a
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workforce management
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Zendesk enters SCA with AWS for customer service at scale
Wed, 29th Mar 2023
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public cloud
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hyperscale
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cx
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Mon, 20th Feb 2023
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digital transformation
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japan
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customers
Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.
Couchbase appoints Fidelma Butler as Chief People Officer
Thu, 16th Feb 2023
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hcm
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zendesk
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workplace
Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.
Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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martech
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cx
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Immersive CX is the new way to win and keep customers
Fri, 20th Jan 2023
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martech
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cx
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ueba
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Varonis Labs discovers SQLi and access flaws in Zendesk
Wed, 16th Nov 2022
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firewalls
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network security
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breach prevention
Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.
New Relic to help hundreds of early-stage companies scale
Wed, 2nd Nov 2022
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cx
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martech
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partner programmes
Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.
Zendesk adds AI capabilities to customer support solutions
Mon, 3rd Oct 2022
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uc
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cx
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martech
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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uc
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crm
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cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Zendesk announces new conversational CRM solutions
Tue, 17th May 2022
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network infrastructure
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crm
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cx
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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hcm
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Zendesk to acquire Momentive and SurveyMonkey platform
Fri, 29th Oct 2021
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crm
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cx
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martech
Zendesk to acquire Momentive, including its SurveyMonkey platform, accelerating revenue plan to $3.5bn in 2024. 🤝🚀.
Turning agility into reality difficult as organisations prepare for recovery
Fri, 9th Jul 2021
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uc
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devops
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apm
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.