Decline in trust with SMS platforms predicted by new XConnect study
A study by XConnect and Mobilesquared reveals CPaaS providers are expected to lose nearly a quarter of trust in SMS platforms between 2023 and 2025 due to potential fraud risks.
'Singaporeans concerned over internet misinformation, Digital 2024 report reveals'
Despite high internet penetration, Singaporeans show concern over digital misinformation and personal data use, says the Digital 2024 report by Meltwater and We Are Social.
Global social media users surpass 5 billion mark, reports Digital 2024
Global social media users sail past the 5 billion mark, making up 62.3% of the population, as Digital 2024 report unveils commercial platforms' strong year-on-year growth.
Air India launches AI assistant AI.g on WhatsApp for customer support
Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.
AI marked as top cybersecurity challenge for next year
Cybersecurity challenges for 2024, including AI-driven threats, are spotlighted by Kaspersky, urging heightened vigilance in adopting online security measures.
Google unveils Gemini, it's multimodal AI model that beats ChatGPT
Google debuts Gemini, a pioneering multimodal AI model, offering advanced code generation and comprehension across diverse tasks.
Zoom looks to enhance CX with AI-powered refinements
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
Dedoco unveils AI platform Ping to protect consumers from scams
Singapore-based Dedoco's AI platform, Ping, aims to protect consumers from online scams, enhancing trust and security in business communications.
DocuSign integrates with WhatsApp, accelerating digital contract processes
DocuSign, global e-signature leader, has announced an integration with WhatsApp, aiming to enhance digital contract processes.
Google apps, WhatsApp identified as primary malware conduits in retail sector
Google apps and WhatsApp emerge as primary malware distribution channels in the retail sector, warns Netskope Threat Labs.
Monash University and CSIRO create quantum-secure online transaction algorithm
CSIRO, in association with Monash University, creates 'LaV', a quantum-secure algorithm enhancing online transactions.
Indian teachers co-design AI tool with Microsoft for enhanced learning
Indian teachers collaborate with Microsoft Research on an AI tool, Shiksha copilot, to improve educational content.
Squire Technologies launches Mirus, a game-changer in mobile communication
Squire Technologies introduces Mirus, an innovative messaging platform set to transform mobile and enterprise communication.
Aleph Group unifies global brands in strategic 'One Brand' initiative
Aleph Group solidifies its global presence, merging its diverse regional brands into its main brand in a strategic 'One Brand' initiative.
Balancing digital video demand and environmental sustainability in tech
The global tech community is addressing the environmental impact of video traffic on networks, according to Philippe Wetzel, CEO of VITEC.
Securing festive shopping: Tips to avoid online scams and protect personal data
As online festive shopping skyrockets, concerns about personal cyber security have deepened. Avoid becoming a victim of scams with these top tips.
Envato appoints Noelle Kim as Global CMO to Empower Creative Community
Envato, the online creative community, has hired Noelle Kim as its new global Chief Marketing Officer. Kim brings extensive experience from Meta and Google.
Publicis Sapient helps Salesforce users' integrate with WhatsApp
Publicis Sapient plans to improve Salesforce via Business WhatsApp integration, promising a seamless customer experience.
78% of UK Shoppers Pause Spending Before Black Friday: Esendex Study
Over three-quarters of UK consumers will hold off from spending up to a month before Black Friday to snag seasonal deals, finds Esendex study 🛍️📱📧.
Enhanced customer experience platform with Zoom AI-powered innovations
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.
How WhatsApp makes money explained
How does WhatsApp, the messaging giant, generate revenue? We explore its diverse streams, from business services to digital payments.
Trojanised WhatsApp and Telegram applications stealing crypto funds
Rhreat actors are going after victims’ cryptocurrency funds using trojanised Telegram and WhatsApp applications.
New tools for Zoho Desk revealed for global market
These developments have been put in place to help customer service agents to improve engagement and deliver better customer experiences.
30 years of texting: from ‘Merry Christmas’ to hybrid experiences in-store and online
Shopping habits have changed since the beginning of the pandemic; the biggest trend of all is the rise of hybrid shopping.