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Voices launches AI customer service voice platform
Customer Experience

Voices launches AI customer service voice platform

Enterprise contact centres are facing tougher scrutiny over AI voice quality and provenance, with Voices betting on consented talent and governance.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Synthflow AI & Avant strike exclusive voice AI deal
Software-as-a-Service

Synthflow AI & Avant strike exclusive voice AI deal

The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.

By Sean Mitchell • 4 min read • Last month
Twilio voice AI builds Guinness price index across pubs
Digital Transformation

Twilio voice AI builds Guinness price index across pubs

Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zendesk contact centre voice passes 100 contact centers customers
Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Last month
Plaud hits USD $100 million ARR with hardware-led AI
Software-as-a-Service

Plaud hits USD $100 million ARR with hardware-led AI

The milestone highlights rising demand for devices that turn workplace conversations into usable records as AI firms push beyond chatbots.

By Sean Mitchell • 4 min read • Last month
Allianz tops AI adoption ranking as insurer hiring rises
Digital Transformation

Allianz tops AI adoption ranking as insurer hiring rises

Insurers are increasing AI hiring even as headcount falls, with Allianz overtaking AXA to top Evident's annual ranking.

By Karen Joy Bacudo • 4 min read • Last month
Quant & IBM launch Ava at Fortitude Re to cut calls
Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • Last month
Microsoft unveils AI agents, models & security tools
DevOps

Microsoft unveils AI agents, models & security tools

Developers and enterprise customers will get more AI controls as Microsoft adds agents, in-house models and security tools across its software stack.

By Sean Mitchell • 5 min read • Last month
Parloa tops USD $50 million ARR after Series D boost
Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Last month
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 25th May 2026
Google unveils Gemini Spark agent & Omni video model
Generative AI

Google unveils Gemini Spark agent & Omni video model

Growth to more than 900 million monthly users underscores Google's push to make Gemini a persistent AI assistant, not just a chatbot.

By Mark Tarre • 3 min read • Thu, 21st May 2026
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026
Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Thu, 14th May 2026
Vapi raises USD $50 million as calls pass 1 billion
Digital Transformation

Vapi raises USD $50 million as calls pass 1 billion

The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.

By Sofiah Nichole Salivio • 4 min read • Wed, 13th May 2026
MongoDB adds AI tools for production agents in Atlas
DevOps

MongoDB adds AI tools for production agents in Atlas

Enterprises running AI agents can now cut infrastructure overhead, as MongoDB adds automated embeddings, memory and faster database performance.

By Mark Tarre • 4 min read • Mon, 11th May 2026

Stories from Other Regions

Voice AI stories

Most UK firms still at early stage of AI deployment
Unified Communications

Most UK firms still at early stage of AI deployment

Only 16% of UK firms have fully deployed AI-powered digital workers, as cost, integration and compliance concerns slow wider rollout.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Plaud launches AI note-taking devices in Australia
Data Protection

Plaud launches AI note-taking devices in Australia

Australian professionals now have two purpose-built recording tools that turn meetings and calls into summaries, notes and action items.

By Mark Tarre • 3 min read • Mon, 11th May 2026