ChannelLife India - Industry insider news for technology resellers

Virtual Assistant stories

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Cognizant and Microsoft launch AI-powered 'Innovation Assistant'
Last month
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cloud services
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microsoft
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ai
Cognizant partners with Microsoft to launch the Innovation Assistant, an AI-powered tool designed to bolster staff innovation and customer-led solutions.
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Mitch Locsin leads Philippines' digital transformation at PH Digicon 2023
Mon, 18th Dec 2023
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edutech
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iot
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quantum computing
Mitch Locsin of PLDT Enterprise champions innovation and transformative leadership for the Philippines' digital future at PH Digicon 2023.
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Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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cloud services
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digital transformation
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cx
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
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61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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contact centre
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cx
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accounting systems
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
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Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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cx
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martech
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ai
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
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Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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contact centre
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cloud services
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managed services
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
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Zoom Virtual Agent launched to assist customers and employees
Fri, 27th Jan 2023
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bi
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big data
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cdp
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
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Voice recognition software market to hit $10.5 billion by 2030
Fri, 30th Dec 2022
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biometrics
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ai
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voice recognition
This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power.
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Vonage launches AI Virtual Assistant for better unified comms
Tue, 12th Oct 2021
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uc
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contact centre
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open source
Vonage launches AI Virtual Assistant for its unified communications solution, improving customer engagement through conversational AI.
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Zoho’s ManageEngine updates AI assistant with conversational analytical capabilities
Thu, 29th Jul 2021
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ai
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manageengine
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zoho
Zoho's ManageEngine updates AI assistant with augmented analytics capabilities, providing narrative insights with zero human interaction.
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DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
Mon, 28th Jun 2021
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contact centre
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martech
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chatbots
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
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Kiwi company builds AI assistant with IBM Watson
Fri, 22nd Jan 2021
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lms
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ai
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ibm watson
Kiwi company Replikr is creating an AI bot, Emma, with IBM Watson Assistant to guide auditors through training and career options.
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Lucidworks develops deep learning solution to make chatbots smarter
Tue, 19th May 2020
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cx
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martech
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contact centre
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.
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NZ-made virtual vet nurse launches to help struggling vets
Tue, 12th May 2020
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contact centre
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martech
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chatbots
NZ vet clinics adopt AI chatbot 'Sophie' to assist amid COVID-19, aiding pets and practices.
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Ivanti launches automated assistants to empower IT teams
Fri, 3rd Apr 2020
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it automation
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ivanti
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virtual assistant
Ivanti launches ESM bots for self-healing IT, revolutionising endpoint management and service desks.
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Interview: Avaya seeks to improve employee experience with unified workspace
Tue, 14th Jan 2020
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uc
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outsourcing
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daas
TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
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Nine reasons to launch an intelligent chatbot
Wed, 20th Nov 2019
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contact centre
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martech
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voip
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
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Motorola APX NEXT brings tech innovation to public safety
Wed, 13th Nov 2019
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radio
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motorola solutions
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lte
Motorola unveils APX NEXT, a smart radio with ViQi voice control for first responders.
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The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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contact centre
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crm
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cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
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Virtual assistants could soon help those with mental illness
Wed, 18th Sep 2019
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contact centre
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martech
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chatbots
 Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.
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Are they listening? Kiwis wary of smart devices
Mon, 2nd Sep 2019
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contact centre
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digital music
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martech
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.
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Are AI assistants teaching girls to be servants?
Thu, 23rd May 2019
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contact centre
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dei
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martech
UN Study: Virtual assistants perpetuate gender bias, affecting women's digital skills.
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You only get one chance to make a first impression
Mon, 20th May 2019
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crm
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martech
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nuance
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
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Upper Hutt business is Strictly Savvy about virtual assistants
Mon, 1st Apr 2019
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smb
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digital entrepreneur
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virtual assistant
Upper Hutt's Strictly Savvy revolutionises global business support with bespoke virtual assistant solutions.