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User experience (UX) stories

JioHotstar says voice search overtakes text in discovery
Digital Transformation

JioHotstar says voice search overtakes text in discovery

More than 60% of JioHotstar users now use voice to find content, as the streamer bets on AI to tame its 300,000-hour library.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Global Stories

User experience (UX) stories

Google Finance adds portfolio tracking & Android app
Crypto

Google Finance adds portfolio tracking & Android app

Users can now track investments and request tailored market briefings as Google broadens Finance into a fuller portfolio app worldwide.

By Karen Joy Bacudo • 3 min read • 2 days ago
Sage adds AI tools to X3 for manufacturers & distributors
Software-as-a-Service

Sage adds AI tools to X3 for manufacturers & distributors

Manufacturers and distributors could cut manual work as the software maker embeds AI, e-invoicing and cloud tools into Sage X3.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Disabled shoppers face barriers despite new EU law
Digital Transformation

Disabled shoppers face barriers despite new EU law

Retailers risk losing disabled customers as 87% still cannot complete a typical shopping journey independently, a report finds.

By Sofiah Nichole Salivio • 5 min read • 3 days ago
Synthflow AI & Avant strike exclusive voice AI deal
Software-as-a-Service

Synthflow AI & Avant strike exclusive voice AI deal

The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.

By Sean Mitchell • 4 min read • 3 days ago
Jet Bank launches Albania's first fully digital bank
Digital Transformation

Jet Bank launches Albania's first fully digital bank

More than 75,000 Albanians are queued to try mobile-only banking as the new lender opens current accounts, savings and cards without branches.

By Karen Joy Bacudo • 4 min read • 3 days ago
Entrust launches biometrics to curb AI account takeover
Data Protection

Entrust launches biometrics to curb AI account takeover

Businesses are under pressure to verify users beyond login as AI-generated deepfakes drive account takeover and fraud losses mount.

By Mark Tarre • 4 min read • 3 days ago
Adidas rolls out AI legal chatbot for staff guidance
Digital Transformation

Adidas rolls out AI legal chatbot for staff guidance

Legal staff at the sportswear group hope the tool will cut policy overload and surface staff concerns that were previously never raised.

By Sean Mitchell • 5 min read • 3 days ago

Stories from Other Regions

User experience (UX) stories

Neurologyca opens early access to Human Context AI
Personalisation

Neurologyca opens early access to Human Context AI

The selective rollout targets AI developers needing systems that adapt as users' confidence, intent and attention shift during interactions.

By Mark Tarre • 4 min read • Yesterday
Atom Bank cuts commercial loan times with automation
Digital Transformation

Atom Bank cuts commercial loan times with automation

Borrowers and brokers could see faster decisions as the lender says automated workflows have cut handling times by up to 30%.

By Karen Joy Bacudo • 3 min read • 2 days ago
UK Finance backs bank app digital ID verification pilot
Data Protection

UK Finance backs bank app digital ID verification pilot

Customers could soon verify their age, address and identity through banking apps, as lenders test a voluntary check-sharing service to curb fraud.

By Karen Joy Bacudo • 3 min read • 2 days ago
Chaty.ai raises USD $1.15 million to boost tourism AI
Customer Experience

Chaty.ai raises USD $1.15 million to boost tourism AI

Tourism operators could capture more bookings as an AI receptionist now answers missed calls, checks availability and takes payments automatically.

By Sean Mitchell • 3 min read • 2 days ago
How this Ont. town is using AI from bylaw to trash pickup
Customer Relationship Management

How this Ont. town is using AI from bylaw to trash pickup

Data silos and staff time are being cut as the township uses AI agents to speed calculations, analyse waste and answer residents online.

By Jake MacAndrew • 4 min read • 3 days ago
Landmark's Alkami partnership lifts business banking
Digital Transformation

Landmark's Alkami partnership lifts business banking

Landmark Credit Union has turned a digital overhaul into growth, lifting business profiles above 7,800 and adding USD $150,000 in fee income.

By Karen Joy Bacudo • 4 min read • 3 days ago
UK retailers face frontline tech friction, study finds
Unified Communications

UK retailers face frontline tech friction, study finds

Shop-floor systems are leaving most staff juggling too many devices, as only 5% of UK retail workers report no major in-store tech friction.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Agoda adds flight alerts & single checkout for trips
Customer Experience

Agoda adds flight alerts & single checkout for trips

Travellers can now track gate changes and book flights, hotels and activities in one checkout, reducing stress and missed updates.

By Mark Tarre • 4 min read • 3 days ago
Logitech unveils workplace devices amid AI work shift
Digital Transformation

Logitech unveils workplace devices amid AI work shift

Productivity gains are lagging as Australian workers spend longer at work, prompting Logitech to pitch devices that ease mobility and presentation stress.

By Sean Mitchell • 5 min read • 3 days ago