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Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • This month
Disabled shoppers face barriers despite new EU law
Digital Transformation

Disabled shoppers face barriers despite new EU law

Retailers risk losing disabled customers as 87% still cannot complete a typical shopping journey independently, a report finds.

By Sofiah Nichole Salivio • 5 min read • Last month
World Cup sites lag as fan pages load in six seconds
eCommerce

World Cup sites lag as fan pages load in six seconds

Fans are already waiting nearly six seconds for federation sites, exposing digital weaknesses that could hurt engagement and revenue at World Cup 2026.

By Sean Mitchell • 4 min read • Last month
Azira launches location intelligence product for brands
Data Protection

Azira launches location intelligence product for brands

Brands and agencies can now track footfall trends with cleansed, fraud-checked data across more than 940,000 venues in North America.

By Joseph Gabriel Lagonsin • 3 min read • Sat, 30th May 2026
SnackSafe launches AI app for families with allergies
Artificial Intelligence

SnackSafe launches AI app for families with allergies

Families managing allergies can now scan foods in seconds, with the app flagging risks across more than 40 languages on Apple's App Store.

By Sean Mitchell • 4 min read • Fri, 15th May 2026
Australians trade down to smaller treats, Experian says
Gaming

Australians trade down to smaller treats, Experian says

Cost-of-living pressure is pushing households towards cheaper indulgences, with personal care, digital goods and travel holding up best.

By Karen Joy Bacudo • 3 min read • Tue, 21st Apr 2026
Umanitek launches Guardian Agent to combat AI deepfakes
Software-as-a-Service

Umanitek launches Guardian Agent to combat AI deepfakes

Swiss startup Umanitek has unveiled Guardian Agent, a subscription tool to spot deepfakes, fake profiles and AI-driven impersonation online.

By Mark Tarre • 5 min read • Wed, 4th Feb 2026
Motorola unveils AI Assist Suites for 911 responders
Software-as-a-Service

Motorola unveils AI Assist Suites for 911 responders

Motorola launches AI Assist Suites to cut admin and language delays for 911 call handlers and frontline officers, promising faster responses.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026

Stories from Other Regions

Travel stories

Visa says USD $36 trillion inheritance will shape spending
Fintech

Visa says USD $36 trillion inheritance will shape spending

Most of the USD $36 trillion wealth transfer will be saved or invested, with only a modest lift to US consumer demand.

By Karen Joy Bacudo • 4 min read • This month
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • Tue, 26th May 2026
Amazon launches smaller Fire TV Stick HD in Australia
Smart Home

Amazon launches smaller Fire TV Stick HD in Australia

The cheaper streamer is aimed at older televisions and travellers, with USB-powered setup and faster performance than the previous HD stick.

By Mark Tarre • 3 min read • Mon, 20th Apr 2026
Britons set to spend GBP £2.39bn on Easter goodies
Marketing Technologies

Britons set to spend GBP £2.39bn on Easter goodies

Slower growth in Easter spending reflects cautious households, even as the holiday is set to generate GBP £2.39bn for retailers.

By Karen Joy Bacudo • 4 min read • Fri, 27th Mar 2026
AI investment surges as firms lag on omnichannel CX
Unified Communications

AI investment surges as firms lag on omnichannel CX

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026
UK firms urged to co-create with China, not just export
Robotics

UK firms urged to co-create with China, not just export

UK firms told to embed in China as co-creators, not just exporters, with visa-free travel urged to unlock high-tech industrial ties.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Older Britons drive surge in passion-led travel for 2026
YouGov

Older Britons drive surge in passion-led travel for 2026

Older Britons are set to power a 2026 travel boom as UK holidaymakers boost passion-led trips focused on history, food and nature.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Gen Alpha expects hybrid work, AI tools & shorter commutes
EduTech

Gen Alpha expects hybrid work, AI tools & shorter commutes

Gen Alpha teens expect hybrid jobs, short commutes and AI assistants as standard by 2040, reshaping offices, transport and work culture.

By Catherine Knowles • 4 min read • Fri, 30th Jan 2026
caravancampingsales unveils AI wildlife ad campaign
Marketing Technologies

caravancampingsales unveils AI wildlife ad campaign

Caravancampingsales unveils an AI-led summer ad push starring animated Aussie wildlife to lure family campers and young explorers.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026