Systems integration stories
Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.
Exa Capital has acquired Auckland-based Flow Software to expand its ANZ footprint, keeping the integration specialist operating independently.
ERP vendors are turning AI from decorative dashboards into agent-driven operating layers that reshape finance and operations work in 2026.
Nintex refreshes its K2 on-prem platform with new custom UI controls, accessibility upgrades and deeper diagnostics for secure workflows.
Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.
Process intelligence and composable architecture are emerging as the missing ingredients to turn fragile AI pilots into resilient, traceable value.
NTT DATA has deployed private 5G across 50 Cargill plants, underpinning connected workers, robotics and edge AI in complex factories.
Myriad360 buys Advizex, creating a global AI-focused IT services platform with more than USD $900 million in annual run-rate revenue.
AI-enabled cloud ERP could cut finance close times by 30% by 2028, as Gartner tips modular, automated systems to reshape CFO agendas.
Wall Street analysts lean on AI for core research and big time savings, but trust, security and integration fears still slow wider rollout.
SUSE acquires Industrial IoT platform Losant, vowing to open source the tech as it expands from edge infrastructure into automation software.
Mercy Health has chosen Melbourne-based Data Agility to deliver 24/7 managed services for its clinical integration and digital systems.
Kubus reshapes senior leadership, appointing new heads across finance, operations and revenue to fuel a five-year global growth drive.
UK airlines are deploying agentic AI and WhatsApp chatbots to cut airport queues, ease staff strain and manage growing border disruption.
Australian CFOs in 2026 juggle data deluge, a pivot from cost cutting to growth, and a worsening talent gap reshaping finance leadership.
New Zealand tech provider Vetta Group is unifying its brands under a single identity by 2026, aiming to streamline customer engagement.
Payroll teams say they are ready for JSL reforms, but gaps in HMRC data access and outdated systems leave many exposed before April.
Gallagher Security appoints Josh Arnold as Chief Product Officer to steer global device, platform and service strategy amid rapid AI-led change.
PMT Communications expands DAS projects across Australian states to strengthen in-building mobile coverage for critical services.
Vertali expands its global workforce across technical, programme and support roles as mainframe security and modernisation demand surges.