RMM stories
MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.
Businesses in Europe and Africa now face localised phishing and malware attacks from a suspected China-aligned group that has widened beyond Asia.
Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.
Service providers facing rising cloud bills and data residency demands now have a packaged alternative for infrastructure and protection services.
Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.
IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.
The referral deal could help MSPs cut tool sprawl as demand rises for bundled remote monitoring, backup and security software.
IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.
IT teams could cut routine handling time as N-able connects live endpoint data to external AI models and embeds guidance in its consoles.
MSPs can now add 24/7 threat monitoring and incident response without building their own security operations centre, as Acronis goes global.
Managed service providers could spot missing protections and wasted licences sooner as the new engine pulls data from existing security tools.
Cork Cyber unveils an AI-driven asset analysis engine for MSPs, tackling zombie assets, coverage gaps and licence waste across client estates.
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
SonicWall's SonicSentry SOC cut short a Saturday night cyberattack, spotting rogue ScreenConnect activity and isolating a compromised PC.
N-able adds real-time anomaly alerts to Cove Data Protection, flagging risky backup policy changes linked to identity-driven attacks.
Vertiv launches Avocent MergePoint Unity 2 KVM, promising secure, centralised remote management for data centres, edge sites and branches.
ConnectWise hires Johannes Kamleitner as EMEA go-to-market SVP, bolstering sales and partner-led growth across the UK and wider Europe.
Arctic Wolf launches Aurora managed endpoint defence, rapid-response SLA and MSP admin portal to help partners scale security operations.
ConnectWise appoints Johannes Kamleitner to lead EMEA go-to-market, aiming to accelerate MSP-focused growth across key European regions.
Canadian businesses gain a single supplier for IT and endpoint security as Canon broadens its managed services with ESET products.
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