ChannelLife India - Industry insider news for technology resellers

Refund stories

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dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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martech
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cx
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customer service
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
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Appian unveils enhanced AI automation platform to boost business outcomes
Thu, 16th Nov 2023
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app development
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it automation
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apm
Appian announces an upgraded AI process automation platform providing higher accuracy data insights to enhance business performance.
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$300m paid out to Kiwis via Inland Revenue's new automatic system
Tue, 25th Jun 2019
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contact centre
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tax
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ird
More than $300m has been refunded to New Zealand taxpayers through the country's automatic tax assessment process, according to new figures by Inland Revenue.
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Think the govt has a big tax refund for you? Think again
Sat, 21st Jul 2018
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phishing
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email security
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cybersecurity
Sorry to be the party pooper but it may be time to get your toes in line and cancel that ASOS order you were going to cover with your tax refund.
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Three Vocus subsidiaries to compensate customers over inadequate NBN speeds
Fri, 23rd Mar 2018
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broadband
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accc
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nbn
Vocus to refund customers over NBN speed claims.
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Highest penalties yet handed down to two mobile traders
Thu, 17th Nov 2016
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compliance
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commerce commission
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retail
Two mobile traders have been handed the stiffest penalties yet for breaching the CCCFA, with charges also brought against ninth mobile trader.
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ACCC puts Aussie telcos on notice about common contact clause
Mon, 18th Jan 2016
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accc
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refund
Telco providers are being put on notice about potentially unfair, outdated contract terms, with Exetel already stung by the ACCC crackdown.
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IT glitch stings Kiwis with over 20,000 wrong traffic tickets
Wed, 19th Feb 2014
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cartech
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nz transport agency
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police
New Zealand Police have been forced to apologise after admitting they wrongly issued over 20,000 traffic tickets to Kiwis, due to a IT error.
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IRD email is a scam
Tue, 31st Aug 2010
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email
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ird
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hoax
The IRD has warned that an email currently being circulated, which promises a $609.30 refund to the recipient, is a hoax.
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Telecom to pay $1.6 million to Vodafone, Orcon
Fri, 9th Jul 2010
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telecommunications
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orcon
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commerce commission
Commerce Commission settles over Telecom's wholesale loyalty offer.
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Telecom admits breach - pays back $9.5m
Tue, 12th Jan 2010
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broadband
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auckland
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xtra
Telecom has admitted to yet another breach of the Fair Trading Act after it misled more than 130,000 broadband customers and was forced to pay back $9.
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Compo after TiVo glitch
Tue, 5th Jan 2010
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broadband
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network infrastructure
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juniper networks
Telecom is compensating around 150,000 broadband customers following a network upgrade for TiVo that resulted in slow speeds and billing errors.