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Natural language processing (NLP) stories

Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Unlimited & Themis unveil AI tool for bank complaints
Fintech

Unlimited & Themis unveil AI tool for bank complaints

Unlimited and Themis launch Complaints AI to help banks automate complaint analysis, spot emerging risks and meet tightening regulation.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
SAP Concur adds AI agents, deeper card & travel links
Digital Transformation

SAP Concur adds AI agents, deeper card & travel links

SAP Concur rolls out new Joule AI agents, tighter Microsoft and card links, and expanded travel tools to streamline corporate expenses.

By Sofiah Nichole Salivio • 5 min read • Wed, 18th Mar 2026
Bybit unveils AI Trading Skill for automated crypto trades
Crypto

Bybit unveils AI Trading Skill for automated crypto trades

Bybit launches AI Trading Skill, letting users place crypto trades and manage accounts via natural-language prompts across top AI tools.

By Karen Joy Bacudo • 4 min read • Mon, 16th Mar 2026
Google Maps adds AI chat & 3D immersive navigation
Smart Cities

Google Maps adds AI chat & 3D immersive navigation

Google Maps taps Gemini AI for chat-style place searches and 3D Immersive Navigation, promising smarter planning and more lifelike drives.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026
ThoughtSpot unveils Spotter Semantics AI-native layer
Data Analytics

ThoughtSpot unveils Spotter Semantics AI-native layer

ThoughtSpot debuts Spotter Semantics, an AI-native semantic layer to give analytics agents consistent, governed answers to data questions.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
NiCE appoints Nigel Lindsay-Smith to lead ANZ growth
Digital Transformation

NiCE appoints Nigel Lindsay-Smith to lead ANZ growth

Australia and New Zealand businesses are spending more on AI customer service, with NiCE targeting bigger contracts and partner-led expansion.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Google adds powerful new Gemini tools to Workspace apps
Software-as-a-Service

Google adds powerful new Gemini tools to Workspace apps

Google is rolling out new Gemini tools across Docs, Sheets, Slides and Drive, promising smarter drafting, automation and search for Workspace users.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Google debuts Gemini Embedding 2 multimodal AI model
Digital Transformation

Google debuts Gemini Embedding 2 multimodal AI model

Google has launched Gemini Embedding 2, a multimodal AI model that unifies search and analysis across text, images, video, audio and documents.

By Sofiah Nichole Salivio • 3 min read • Thu, 12th Mar 2026
RingCentral unveils AIR Pro no-code AI contact agents
Unified Communications

RingCentral unveils AIR Pro no-code AI contact agents

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

By Mark Tarre • 3 min read • Wed, 11th Mar 2026
Zoom expands agentic AI to automate workplace tasks
Unified Communications

Zoom expands agentic AI to automate workplace tasks

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026
Dify raises USD $30m to scale open-source AI workflows
Data governance

Dify raises USD $30m to scale open-source AI workflows

Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.

By Karen Joy Bacudo • 3 min read • Wed, 11th Mar 2026
Tufin unveils AI assistants & executive security hub
Firewalls

Tufin unveils AI assistants & executive security hub

Tufin rolls out four AI assistants and a customisable executive hub to speed network security rule searches, access changes and risk insight.

By Mark Tarre • 4 min read • Sat, 7th Mar 2026
Addepar unveils Addison AI to power wealth insights
Data Analytics

Addepar unveils Addison AI to power wealth insights

Addepar launches Addison AI to give wealth managers trusted, natural language portfolio intelligence embedded across its platform workflows.

By Karen Joy Bacudo • 3 min read • Fri, 6th Mar 2026

Stories from Other Regions

Natural language processing (NLP) stories

Irish firms boost generative AI use as staff adopt it
Data Protection

Irish firms boost generative AI use as staff adopt it

Irish workers race ahead of their employers on generative AI, as staff adopt free tools faster than firms can set policies and pay for them.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Cambodia steps up AI push to narrow regional tech gap
Unified Communications

Cambodia steps up AI push to narrow regional tech gap

Cambodia steps up its AI push under a draft strategy to drive growth and narrow regional digital gaps by 2030.

By Mark Tarre • 5 min read • Mon, 9th Mar 2026
Prismatic unveils AI Copilot for embedded workflows
Software-as-a-Service

Prismatic unveils AI Copilot for embedded workflows

Prismatic debuts AI Copilot to turn natural-language requests into editable embedded workflows for B2B SaaS users inside their own apps.

By Sean Mitchell • 4 min read • Sat, 7th Mar 2026
Hiswai launches Zuno AI chat to power smarter websites
Document Management

Hiswai launches Zuno AI chat to power smarter websites

Vancouver-based Hiswai has launched Zuno, an AI chat layer that turns corporate websites into conversational, data-rich customer hubs.

By Sean Mitchell • 4 min read • Sat, 7th Mar 2026