Natural language processing (NLP) Stories

Indian Stories

Natural language processing (NLP) stories

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Last month

Global Stories

Natural language processing (NLP) stories

Software-as-a-Service

Freshworks expands Freddy AI with email & workflows

Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.

By Sofiah Nichole Salivio • 4 min read • Last week

Generative AI

Adobe adds AI tools to Elements 2027 photo, video suite

New AI features in Photoshop Elements and Premiere Elements 2027 aim to speed editing and help users find tools faster in Adobe's consumer suite.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Digital Transformation

Your AI Scaling Problem is Actually a RAG Problem

Messy PDFs and weak extraction are quietly undermining enterprise AI, driving hallucinations, rework and stalled projects at scale.

By John Knisley • 5 min read • This month

Fintech

Bybit launches AI chat interface for trading & support

Users must opt in and fund a separate sub-account as Bybit folds trades and support into one chat window, with risk controls in place.

By Karen Joy Bacudo • 4 min read • This month

Software-as-a-Service

OpenTable launches AI tools to help restaurants fill seats

AI search and automation are helping restaurants win more bookings as OpenTable expands tools aimed at cutting staff workload and boosting covers.

By Sofiah Nichole Salivio • 4 min read • This month

Software-as-a-Service

Atira raises USD $17.5 million for industrial AI sales

The funding will speed hiring and overseas expansion as manufacturers adopt software that has cut ask-to-bid times by up to 80%.

By Sofiah Nichole Salivio • 4 min read • This month

Customer Relationship Management

TP wins Frost & Sullivan Asia-Pacific customer service award

AI-driven service delivery and stronger client results helped TP secure Frost & Sullivan's top Asia-Pacific customer experience honour.

By Joseph Gabriel Lagonsin • 4 min read • This month

Robotics

Grace Chung named grand winner in Women in AI awards

Recognition for more than 50 finalists highlighted women's growing influence in Asia-Pacific artificial intelligence as Grace Chung took the top prize.

By Sean Mitchell • 4 min read • This month

Semiconductors

Nvidia agrees USD $12.93 billion deal for Hugging Face

The deal puts a major open AI model hub under Nvidia's control, raising questions over whether its neutrality will survive intact.

By Sean Mitchell • 5 min read • This month

Internet of Things

LG unveils ThinQ Claw AI agent for connected home platform

The text-based agent aims to simplify control of connected appliances by letting users describe plans in natural language rather than set routines.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

iManage links governed legal data to Gemini Enterprise

Law firms can now query governed case files and precedent in Gemini Enterprise without creating risky copies of sensitive records.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Protection

Google buys Spirit data for AI training, say executives

The sale has spotlighted a new class of AI training assets, with customer-service records now valued at more than USD $10 million.

By Mark Tarre • 5 min read • Last month

Software-as-a-Service

Hexnode launches AI context layer for endpoint management

It aims to cut the steps IT administrators take by routing natural-language requests to specialist workflow agents while keeping human approval for changes.

By Sofiah Nichole Salivio • 4 min read • Last month