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Meta expands teen content safeguards across its apps
Data Protection

Meta expands teen content safeguards across its apps

Teens on Meta's apps will see less mature material by default as the firm tightens age-based controls after years of child-safety scrutiny.

By Mark Tarre • 4 min read • Tue, 9th Jun 2026
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026
McAfee adds QR scans & smarter tools to fight scams
Phishing

McAfee adds QR scans & smarter tools to fight scams

McAfee boosts its Scam Detector with instant QR checks and smarter message scanning to counter a surge in personal, AI-powered frauds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 29th Jan 2026
Meta unveils Llama 3.1 with advanced AI capabilities
Facebook

Meta unveils Llama 3.1 with advanced AI capabilities

Meta's Mark Zuckerberg announces Llama 3.1: an upgraded, multilingual AI model with state-of-the-art tools, designed for complex queries and enhanced user interaction.

By Kaleah Salmon • 3 min read • Thu, 1st Aug 2024
AI deepfake scams rise in health supplement fraud
Artificial Intelligence

AI deepfake scams rise in health supplement fraud

Bitdefender reports a surge in AI and deepfake tech use by fraudsters on social media, promoting fake health supplements and miracle cures, targeting millions globally.

By Sean Mitchell • 3 min read • Fri, 12th Jul 2024
Enhanced customer experience platform with Zoom AI-powered innovations
Unified Communications

Enhanced customer experience platform with Zoom AI-powered innovations

Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023
Will Messenger create an AI overlord? Facebook expands on its artificial intelligence partners
Digital Signage

Will Messenger create an AI overlord? Facebook expands on its artificial intelligence partners

Facebook has acquired another artificial intelligence startup, to help Messenger build a more elaborate virtual assistant for users...

By Jacques-Pierre (JP) Dumas • 2 min read • Tue, 1st Aug 2017
Going rogue: The challenges of AI in customer service
Customer Relationship Management

Going rogue: The challenges of AI in customer service

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

By Alok Kulkarni • 5 min read • Tue, 27th Jun 2017
LogMeIn takes aim at CRM market with launch of Bold360
Customer Relationship Management

LogMeIn takes aim at CRM market with launch of Bold360

LogMeIn has unveiled Bold360, a customer engagement platform offering real-time, 360-degree views of contextual data.

By Julia Gabel • 2 min read • Mon, 12th Jun 2017
New Facebook Messenger games coming your way
Gaming

New Facebook Messenger games coming your way

Depending on what device you use and where you are located, there are now up to 50 games titles available on Messenger.

By Alex Crossan • 1 min read • Wed, 3rd May 2017
Robotics: Turning simple chats into dynamic engagements
Robotics

Robotics: Turning simple chats into dynamic engagements

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

By Julia Gabel • 3 min read • Wed, 26th Apr 2017

Stories from Other Regions

Messenger stories

Meta opens Singapore exhibit on teen online safety
Facebook

Meta opens Singapore exhibit on teen online safety

Teen users in Singapore will face tighter Instagram, Facebook and Messenger content controls as Meta backs new online-safety talks with schools and families.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 29th Jun 2026
M2M Data Connect unveils AI travel eSIM via messaging
Digital Transformation

M2M Data Connect unveils AI travel eSIM via messaging

M2M Data Connect launches AI-powered travel eSIM that buyers can activate in under a minute directly via WhatsApp, Instagram and Messenger.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
McAfee warns Australians of AI-fuelled Valentine scams
Data Protection

McAfee warns Australians of AI-fuelled Valentine scams

McAfee warns Australians AI-powered romance scams are surging ahead of Valentine's Day, with one in seven victims losing an average AUD $780.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Babeltext aims to bring accessible AI to billions via messaging
Customer Experience

Babeltext aims to bring accessible AI to billions via messaging

Sydney-based Babeltext is expanding AI access to over 6.9 billion mobile users by enabling seamless, multilingual interactions via messaging apps and basic phones.

By Melania Watson • 3 min read • Fri, 21st Nov 2025
Aleph Group unifies global brands in strategic 'One Brand' initiative
Marketing Technologies

Aleph Group unifies global brands in strategic 'One Brand' initiative

Aleph Group solidifies its global presence, merging its diverse regional brands into its main brand in a strategic 'One Brand' initiative.

By Imee Dequito • 3 min read • Tue, 24th Oct 2023
Facebook celebrates the GIF's 30th anniversary with new features
Facebook

Facebook celebrates the GIF's 30th anniversary with new features

I'm sure you've posted a few GIFs in your time as their popularity has exploded along with the Meme - now they're 30 and Facebook is celebrating.

By Ashton Young • 2 min read • Fri, 16th Jun 2017